How Modern Phone Systems Can Improve Employee Productivity

Business phone systems are better than ever thanks to Voice over Internet Protocol technology. VoIP provides great call quality and features in one flexible, scalable, and affordable phone system.

One of the many benefits of VoIP is that these phone systems can help your employees be more productive. Don’t believe us? Keep reading to learn about six ways that VoIP can transform your business by boosting employee productivity.

6 Ways VoIP Phone Systems Can Improve Employee Productivity

VoIP provides more than just phone service. These business phone systems can help improve employee productivity within your business. Here’s how.

VoIP Supports Collaboration

VoIP makes it easy for employees to connect with coworkers. In addition to in-house extensions, VoIP also offers team chats, instant messaging, push-to-talk, and other features to allow for collaboration.

These features make it easy for team members to collaborate on projects, connect with supervisors, and collaborate to get projects and tasks done more efficiently.

VoIP Allows Employees To Work From Anywhere

One of the best things about VoIP is that it allows employees to work from anywhere. By downloading a VoIP app, employees can connect using their personal cell phones, laptops, or desktop computers.

This technology supports remote workers, so your employees don’t even have to be at their office desks to be productive.

VoIP Simplifies Office Meetings

Instead of waiting for everyone to come into the conference room, VoIP lets you use video conferencing to get your team together, no matter where they are. This means that employees can join from anywhere, from the office to a remote worker’s home office.

Additional tools like video recording let absent employees catch up on important announcements and new projects, while AI transcription eliminates the need for tedious note-taking.

VoIP Streamlines Processes

Many features of VoIP can be used to streamline and automate processes. Interactive voice response, for example, is an automated system that can be set up with interactive menus to provide business information (hours of operation, location, etc.), allow customers to make payments, or route them to the right extension.

Auto attendants greet inbound callers and route them to the correct person or department.

These advanced features are just a few of the ways that VoIP can free up employees for other tasks without being interrupted by a ringing phone.

VoIP Can Help Improve Employee Training

VoIP has features that can be used to train employees when talking to customers. Call listening allows a supervisor or other employee to listen in on a phone call. After the call, feedback can be given to help the caller improve.

Call whispering is another tool that allows a manager or other employee to provide tips during the call. The customer does not hear this person speaking.

Finally, call barging allows a supervisor to intervene if there’s an issue during the call.

These tools make it easier for managers to provide feedback and assist employees when on the phone with customers.

VoIP Analytics Give Key Insights

Your VoIP phone system can provide reports and analytics to help you identify common issues that customers call in to handle, allowing you and your team to make changes as needed to improve key aspects of your business.

Additionally, these reports can also identify areas of weakness within your organization (i.e., employees spending too much time on phone calls).

By identifying and addressing these problems, you can work to create a more productive and efficient workforce.

The Bottom Line On Improving Productivity With VoIP

While having a modern phone system doesn’t guarantee that your employees will be more productive, VoIP offers lots of great features to simplify workflows, improve training, and provide valuable insights into your business.

If you want to check out the benefits of a VoIP phone system, we recommend giving a few providers a try with a free trial or demo. You’ll get to see the many features in action, test out the call quality, and see how easy and scalable the system is. You can start your research (and trials) with one of the best VoIP phone systems to see if VoIP is right for your business.