What Are The Benefits Of VoIP For Business?

In recent years, Voice over Internet Protocol (VoIP) has transformed small business phone systems. VoIP provides businesses with advanced and reliable phone service that does so much more than legacy systems of the past.

Don’t believe us? Check out these eight benefits of VoIP to see why you should upgrade your outdated phone system.

Top 8 Benefits Of VoIP

From lower costs to better features, here are the top eight benefits of VoIP for business.

Significant Cost Savings

VoIP delivers significant cost savings when compared to legacy phone systems. Here’s how VoIP can help you cut costs related to your phone system:

• Affordable monthly calling plans available for all budgets
• No expensive installation or maintenance fees
• Many calling features come standard at no additional cost
• No expensive equipment required
• Free calling within the United States
• Low international calling rates

Depending on your provider, you may even get additional cost-saving benefits like free calling to Canada and Mexico and flat-rate international plans for unlimited calling to select countries.

While the amount you’ll save depends on your current pricing, the provider you choose, and plans and add-ons you sign up for, some carriers suggest you can save as much as 75% off your monthly costs with VoIP.

Mobility

Unlike PBX and other traditional phone systems, VoIP doesn’t require desk phones or expensive equipment. Instead, you can use what is known as softphones.

Softphones are devices that use a VoIP app to make and receive calls. This includes smartphones, tablets, and computers.

This means that you can send and receive calls from virtually anywhere with a quick app download.

If you want to use desk phones, this is also an option with IP phones made for VoIP systems or analog phones connected with an adapter.

Scalability

VoIP makes it easy for your phone system to grow along with your business. If you need to add new lines, extensions, or upgrade your plan, you won’t have to make an appointment for a technician.

Instead, you can easily add lines and extensions without the need for physical infrastructure and upgrade your plan through your online account dashboard or by contacting your carrier.

Unified Communications

Unified communications is the idea of combining multiple methods of communication onto one platform. VoIP phone systems provide the perfect platform for merging communications.

With VoIP, businesses can access features like instant messaging, live chat, social media management, video calling, voice-to-email, SMS and MMS messaging, and other tools for internal and external communications.

Boosts Customer Satisfaction

VoIP has tools to help your business improve customer satisfaction. Though features vary by provider, some of the options available include:

• Advanced reporting & analytics
• Post-call surveys
• Interactive voice response menus
• Advanced call routing
• Custom music-on-hold
• Employee training tools like call listening and call barging

These tools can help you prioritize calls, determine areas where your business falls short, and improve training for new employees.

Increases Employee Productivity

VoIP has the potential to boost employee productivity. Previously mentioned features like video conferencing and instant messaging streamlines communications and allows employees to collaborate more effectively.

Excellent Call Quality

As long as your internet connection is stable, you don’t have to worry about call issues that plague outdated landline phone systems.

Lagging, static, echoes, and dropped calls are a thing of the past with VoIP, which provides exceptional call quality when connected to a reliable network.

Advanced Features

VoIP offers more than just standard calling features. VoIP offers plenty of advanced features and tools used to enhance communications and streamline operations.

Advanced call management, auto attendants, IVR, video conferencing, call recording, multi-site management, conversation intelligence, and AI features are just a few of the useful features you’ll find with modern VoIP systems.

See How Your Business Can Benefit From VoIP

Whether you’re a one-man operation or you own a business with multiple locations, there’s a VoIP phone system for you.

With the future sunsetting of the Public Switched Telephone Network, it’s only a matter of time before your business goes digital, so why wait when you can take advantage of these great benefits today?

Before simply signing up with a VoIP provider, we recommend doing your research. As you learn more about the features, pricing, and options available to you, utilize free trials and demos from the best VoIP providers to find your perfect phone system.