Advertiser Disclosure
Zoom Phone
Visit Site

Zoom Phone Review

Looking for a simple, affordable VoIP phone system for your business? Zoom Phone may be the answer.

    Erica Seppala
  • Last updated onUpdated

  • Shelbi Wescott
  • REVIEWED BY

    Shelbi Wescott

    Managing Editor

Our content reflects the editorial opinions of our experts. While our site makes money through referral partnerships, we only partner with companies that meet our standards for quality, as outlined in our independent rating and scoring system.

Zoom Phone

Total Rating 4.5
Pricing4.2

Features4.4

Equipment4.5

Security5.0

Customer Service4.7

User Reviews4.7

Zoom Phone At A Glance

  • Zoom Phone offers affordable plans and add-ons, with a solid feature set including easy setup and use, and low-cost international calling options.
  • It integrates voice, chat, video, and collaboration, boasting features and automations that improve communications and help automate processes for small businesses.
  • Despite its competitive pricing, there are concerns about non-transparent hardware pricing and occasional customer service issues.

Our Rating Methodology

We spend hours researching and evaluating each VoIP business phone provider that we review at Merchant Maverick, placing emphasis on key characteristics to generate our product ratings.

Weighted Rating Breakdown

Pricing 25%
Features 25%
Equipment 20%
Security 15%
Customer Service 10%
User Reviews 5%

When rating VoIP phone systems and providers, we use a 25-point rubric that looks at pricing, features, equipment, security, customer service, and user reviews. We weigh each section differently to calculate the total star rating.

  • Pricing: 25% of the total star rating
  • Features: 25% of the total star rating
  • Equipment: 20% of the total star rating
  • Security: 15% of the total star rating
  • Customer Service: 10% of the total star rating
  • User Reviews: 5% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, such as plan availability, discounts for new customers, discounts for multiple users, the availability of advanced and basic features, security and compliance, and third-party integrations. Learn more about how we rate VoIP phone systems.

Erica Seppala

Erica Seppala

Editor & Senior Staff Writer at Merchant Maverick
Erica began writing on small business topics in 2008. She joined Merchant Maverick in 2018 and focuses on loans, accounting, and POS. She is a Certified ProAdvisor for QuickBooks Online and QuickBooks Payroll. She has been cited in MSN, Reader's Digest, Vox, U.S. News & World Report, and Real Simple. She is a graduate of Limestone University and resides in Greenville, South Carolina.
Erica Seppala
View Erica Seppala's professional experience on LinkedIn.