SpotOn POS Review

Pros

• Intuitive UI
• Numerous features
• Easy to use
• Fully customizable
• Multistore capability
• Accepts multiple payment options

Cons

• Potentially expensive monthly cost

Overview

SpotOn specializes in POS systems for the retail and restaurant industries. With multiple pricing plans, systems, and features, businesses of all sizes can use SpotOn. Throw in an easy-to-use and intuitive UI, plenty of add-ons and integrations, and numerous positive reviews from past and current customers, and it’s not hard to see why SpotOn is a worthy contender in the POS space.

SpotOn Pricing

At the time of our last review, SpotOn disclosed pricing for numerous plans ranging from $15-$195/month. Unfortunately, all pricing and plan information has been removed from the SpotOn website. Businesses interested in SpotOn need to contact the company directly for pricing.  This lack of pricing and plan information negatively impacted our rating.

Another factor that brought down SpotOn’s rating in terms of pricing is that no free trial is available. You can contact the company for a demo to get a feel for the software.

SpotOn also charges an implementation fee and early termination fees, although the amount of these fees is not disclosed.

Extra SpotOn Costs & Fees

SpotOn has several add-on features, including:

• SpotOn Loyalty
• SpotOn Appointments
• SpotOn Marketing
• SpotOn Mobile
• SpotOn Terminal

Again, pricing is not disclosed for these products, and it’s unclear whether they are available as part of a plan or are truly separate add-ons.

Businesses That Would Benefit From SpotOn

Since each plan is custom-built, SpotOn is suited for businesses of all sizes. You can work with a SpotOn sales rep to build the package that works for your business and your budget. The system is scalable, has several add-ons, and can be used by smaller businesses (such as food trucks) to larger, multi-location restaurants, retail, or service-based businesses.

SpotOn Features

SpotOn has a robust set of features, earning it high marks in this review. Since SpotOn offers custom packages, you can discuss specific features needed for your business with a SpotOn sales rep.

While SpotOn does offer a solid feature set, not all features may be available in your base package. More advanced features may only be available in select POS systems or as add-ons.

Here are some of the most notable SpotOn POS features.

Ease Of Use

One of the areas where SpotOn shines is its ease of use, which is why it received close to a perfect score in this area. Put simply, SpotOn has a simple, user-friendly touchscreen UI that even POS beginners can easily master. Though some users have encountered some bugs and glitches when using the system, there were no complaints that I’ve found about difficulties in learning and using SpotOn’s POS system.

Additionally, SpotOn has numerous tutorials for adding inventory items, setting up and adding guests to a loyalty program, voiding orders, reprinting tickets, and other tasks. These tutorials include photos, videos, and step-by-step instructions to help you learn the system.

Customer Service & Support

Based on my experience with SpotOn, customer service was prompt, knowledgeable, and helpful when inquiring about the product and pricing. However, I can’t speak on how helpful customer support is with troubleshooting hardware or software issues or resolving billing complaints.

SpotOn can be reached 24/7 by phone or email. The company also has an extensive help center, a company blog that’s updated regularly, video tutorials, and social media profiles on Facebook, X, and Instagram.

Payment Processing With SpotOn

SpotOn offers in-house payment processing with rates starting at 1.99% + $0.25. Custom processing rates are also available.

The company does not publicly state if any specific credit card processors are compatible with its POS system.

SpotOn Contract & Commitment

SpotOn provides little information about its contracts. However, it does state that its Restaurant POS is a month-to-month contract. However, if you cancel within one year of installation of POS hardware, you will have to pay the difference between your initial purchase price and the full list price.

SpotOn Reviews

SpotOn has a generally positive reputation among past and current users. It is accredited by the Better Business Bureau and has an A rating. SpotOn has also racked up high ratings across various review sites with just a handful of complaints.

• 4.4/5 (based on 280+ reviews) on Capterra
• 4.4/5 (based on 280+ reviews) on GetApp
• 4.1/5 (based on 360+ reviews) on Trustpilot

Negative SpotOn Reviews & Complaints

Complaints about SpotOn include:

• Hidden costs and additional fees
• Slow refunds for unexpected fees
• Glitches and bugs, particularly after setting up the system
• Numerous calls required to solve problems

Positive SpotOn POS Reviews & Testimonials

The positive reviews far outweigh the negatives, with customers praising SpotOn for:

• Ease of use
• Competitive processing fees, hardware financing options, and overall pricing
• Extensive reporting
• Advanced features for restaurants of all sizes

Getting Started With SpotOn

There are a few options to get started with SpotOn. You can get in touch with the company through a form on the SpotOn website, email, or phone. You can also request a demo — SpotOn promises no high-pressure sales tactics through this one-on-one conversation to see if SpotOn is the right fit for your business.

Alternatives To SpotOn

If you want a robust restaurant POS with more transparent pricing than SpotOn, consider Revel Systems. Revel Systems has everything you need in a restaurant POS, from kitchen display systems to self-serve kiosks and drive-thru systems. This customizable system doesn’t come cheap — plans start at $198/month for two terminals and a one-time implementation fee of $674.

If this isn’t a good fit, there are plenty of other restaurant POS systems that are better suited for your business needs (and your budget). Check out our picks for best restaurant POS systems to check out options like Toast, Clover, and more.

Final Verdict Of SpotOn POS For Small Businesses

SpotOn boasts many great POS features that are beneficial for restaurants and retailers. The software is easy to use, even for beginners, so learning it yourself and training employees shouldn’t be a hassle. SpotOn’s multiple POS options make this a viable choice for any business, from a smaller shop that needs a single, convenient terminal to a thriving chain of restaurants.

Some users had difficulties getting answers when encountering hardware or software issues, and glitches seem to be a fairly common issue. Despite these complaints, SpotOn has a generally positive public reputation, as evidenced by hundreds of positive reviews on the web.

SpotOn will work with you to create the POS system that’s best for your business. However, one big issue is that SpotOn is no longer transparent about its pricing and plans. If you want a POS system with all the bells and whistles, monthly pricing could add up quickly.

Taking all of this into consideration, SpotOn may be a good fit for businesses that want a robust POS and are willing to pay a potentially high cost, especially if you’re in the restaurant industry.

Restaurant POS Review Methodology

We evaluate and test each software system that we review at Merchant Maverick, placing special emphasis on certain key software characteristics in order to generate our granular product ratings.

For restaurant POS software in particular, we have a 56-point rubric we use to evaluate the system in terms of its pricing, ease of use, features, and user reviews. These points are based on attributes relevant to the restaurant or foodservice POS niche—such as the availability of features like online ordering, ingredient inventory, table management, tipping, and others.

Our rating system also takes into account attributes that are desirable for POS systems and cloud-based software in general, such as the availability of monthly pricing plans, free trials, and transparent software contracts.

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