RingCentral offers VoIP packages and add-ons to enhance communications within your business. See if it's worth the expense for your business in this comprehensive RingCentral review.
WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
REVIEWED BY
Managing Editor
| Total Rating | 4.7 |
|---|---|
| Pricing4.2 | |
| Features5.0 | |
| Equipment5.0 | |
| Security5.0 | |
| Customer Service4.7 | |
| User Reviews4.0 | |
Table of Contents
RingCentral is a cloud-based Voice over Internet Protocol (VoIP) provider that uses AI to provide businesses with more than just reliable phone service. RingCentral offers a suite of services that help businesses connect with their customers through calls, messaging, and more while also improving intraoffice communications with features like audio and video conferencing.
RingCentral has a solid public reputation, a wide selection of phones and equipment, and competitively priced base plans. However, pricing can get expensive with multiple add-ons, and there have been some complaints about customer support and getting the system set up.
Despite these complaints, RingCentral offers a solid product that is scalable and robust enough for businesses of nearly any size.
| Pricing4.2 |
|---|
| Monthly Plan Pricing 4.0 |
| Add-On Feature Pricing 5.0 |
| Pricing For Additional Users/Devices 4.0 |
RingCentral has three plans available that are priced competitively, especially considering the number of features included in even the lowest-tier plan.
Overall, we’re impressed with RingCentral’s pricing, although it would be nice to see discounts for new customers. Despite this, we give RingCentral a 4.2/5 for its pricing.
| RingCentral EX Plan | Price | When To Use |
|---|---|---|
| Core | $30/month per user | If you need unlimited domestic calling |
| Advanced | $35/month per user | If you need unlimited calling plus integrations and additional features |
| Ultra | $45/month per user | If you need unlimited calling plus customizable analytics |
Here’s what you can expect with each plan.
RingCentral’s Core plan is priced at $30/month per user (or $20/month per user if paid annually). This plan includes:
RingCentral Advanced is priced at $35/month per user (or $25/month per user if paid annually). This plan includes everything from Core, plus:
RingCentral Ultra is priced at $45/month per user (or $35/month per user if paid annually). This plan includes everything from Advanced, plus:
A 14-day free trial is available to test out the service. The free trial supports up to 20 lines and two desktop phones. All features, with the exception of SMS messaging, are available during the trial.
Special packages are also available for hybrid and virtual classes, schools, and districts.
There are several add-ons available for your RingCentral phone service.
| RingCentral Add-On | Price |
|---|---|
| Additional Local Or Toll-Free Numbers | $4.99/month per user |
| Additional Vanity Numbers | $30 one-time fee |
| Additional International Numbers | Starts at $5.99/month per user |
| Additional International Toll-Free Numbers | $25 one-time fee + $14.99/month per user |
| RingCentral Rooms | $49/month per room (or $468/year) |
| High Volume SMS | $.01 per message sent or received |
| Push To Talk | $5/month per user |
| RingCentral Webinar | Starts at $40/month per organizer |
| RingCentral Events | Starts at $750/year per license |
| RingSense For Sales | $60/user |
| AI Contact Center | $65/user |
You can add additional local, toll-free, international, international toll-free, and vanity phone numbers to your account for a monthly and/or one-time fee.
You can also add push to talk (PTT) if you need a walkie-talkie function for your employees.
Other add-ons include:
| Equipment5.0 |
|---|
| BYOD Compatibility 5.0 |
| Desktop Phone & Devices 5.0 |
RingCentral sells a wide variety of phones and equipment from brands including Cisco, Unify, Mitel, Yealink, and Polycom. Here’s a breakdown of the types of VoIP phones available through RingCentral:
Headsets from Poly, Jabra, and Yealink can also be purchased.
If you prefer to use your old analog phones, an analog telephone adapter (ATA) is available for purchase.
RingCentral offers discounts on retail pricing. You can also rent phones and equipment for a monthly fee if you sign a multi-year contract. To avoid signing a long-term contract and paying more over time, we recommend purchasing your equipment outright whenever possible.
Because RingCentral offers a wide assortment of equipment, discounts, and financing options, we rated it a perfect 5/5 score in this category.
| Features5.0 |
|---|
| Basic Features 5.0 |
| Advanced Features 5.0 |
| Third-Party Integrations 5.0 |
One area where RingCentral really shines is its features. If a feature isn’t available in one plan, it’s available in another or as an add-on. Its wide variety of features makes it ideal for businesses of all sizes with needs that range from basic phone lines to a more complex communications system.
This is why we’ve given it a perfect 5-star rating for features.
Here’s a look at everything that RingCentral has to offer.
| Security5.0 |
|---|
| Security Features 5.0 |
| Compliance 5.0 |
RingCentral offers seven layers of enterprise-level security to keep your system safe. You won’t have to worry about downtime with your system, as the company boasts a 99.999% uptime with less than six minutes of downtime per year.
Additional security features include:
RingCentral is very upfront about its security and privacy through the RingCentral Trust Center. It also provides all information about its global certifications through its compliance site.
The security features and the transparency surrounding security resulted in another perfect 5-star rating.
| Customer Service4.7 |
|---|
| Personal Support 4.6 |
| Self-Service 5.0 |
RingCentral offers 24/7 support. Unlimited chat and phone support is available with every plan.
| RingCentral Support | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
In addition to live chat and phone support, you can submit a support case after logging into your account.
RingCentral also offers other great support resources, including free on-demand training through RingCentral University and a community forum where you can connect with other RingCentral users.
FAQs about RingCentral’s products are available, and you can also check out the company blog. RingCentral maintains social media profiles on Facebook, Instagram, X/Twitter, and TikTok.
The company also offers a wide variety of professional services outside of standard customer support, including consulting and implementation.
The only deduction we made was in regards to customer reviews that didn’t have a good experience with customer service reps. RingCentral’s customer service still came out with a 4.7/5 rating for this category.
RingCentral overall receives positive reviews from current and past users of its services. The company is rated across numerous sites across the web:
Based on the user reviews across the web, we’ve given RingCentral a 4/5 score in this category.
While the majority of RingCentral’s reviews are positive, there are also quite a few complaints that should be addressed, including:
Though it has its fair share of complaints, most users are satisfied with RingCentral. Here are the areas where customers say that the company shines:
As far as business VoIP goes, RingCentral checks all of the boxes for everything you’d want in a phone system. It’s loaded with features, offers great security to protect your data, has numerous support options, and can hook you up with the equipment you need for systems of all sizes. To top it off, it’s all available at a competitive price.
There are a few shortcomings to at least keep in mind. Some users have reported a few bugs and glitches along the way, which is to be expected. And although pricing is pretty competitive, early termination fees, multiple users and add-ons, and rising prices over the years have all been issues customers have with RingCentral.
Customer service is also hit-or-miss, according to some users, although RingCentral offers many support options, including free training and its community forum.
Overall, RingCentral has everything you’re looking for. While not perfect, we found it to be pretty close during our review, giving the company an overall score of 4.7 out of 5.
While RingCentral has our Merchant Maverick recommendation, we recognize that this might not be the best solution for every business. That’s why we invite you to check out our list of the best VoIP phone systems to find the right option for your business.
We spend hours researching and evaluating each VoIP business phone provider that we review at Merchant Maverick, placing emphasis on key characteristics to generate our product ratings.
When rating VoIP phone systems and providers, we use a 25-point rubric that looks at pricing, features, equipment, security, customer service, and user reviews. We weigh each section differently to calculate the total star rating.
Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, such as plan availability, discounts for new customers, discounts for multiple users, the availability of advanced and basic features, security and compliance, and third-party integrations. Learn more about how we rate VoIP phone systems.
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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.
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