Paylocity Review

Pros

• Numerous integrations
• Easy for employees
• Copious features

Cons

• Steep learning curve
• Nontransparent pricing

What Is Paylocity?

Paylocity is software for mid-sized to large businesses that bridges the gap between streamlined payroll and more comprehensive HRM (human resources management) solutions.

This program boasts many integrations for HR, benefits, time tracking, performance reviews, and applications, all fully tailored to your company’s needs and wishes. With a drag-and-drop interface and a specialized account person a phone call away, there is a lot to like about this program.

Paylocity is expensive to set up, and its fully loaded options run near the top of the price range. Smaller businesses can find more affordable options elsewhere.

Paylocity Pricing

Paylocity’s 1.1/5 star rating in the pricing category comes down to its lack of pricing transparency, set-up fees, and lack of a free trial.

However, Paylocity’s quote-based pricing model seems to be popular with older, well-established payroll service giants such as ADP, Paycom, and Paycor. Newcomers, such as QuickBooks Online Payroll, Gusto, and OnPay, seem to favor transparent pricing, which makes the buying decision much easier.

If you’re interested in the software, you’ll need to schedule a demo for pricing information. There are no contracts, and you can cancel your plan anytime.

As the company customizes each plan to individual businesses, pricing tiers and the like aren’t discussed until you speak with a sales representative and provide relevant information about your business.

Is Paylocity Easy To Use?

As indicated in its 4.6/5 star rating, Paylocity is very easy to use, set up, and integrate with other solutions.

As a cloud-based payroll solution, Paylocity is compatible with any device as long as you have an internet connection. Paylocity also offers a mobile app for both Apple and Android phones so that you can run your payroll on the go.

Paylocity’s payroll features were initially designed with accountants and HR directors in mind. People without any skill in payroll might not find the program simple enough.

A handful of reviewers say that some integrations are clunky, and there is a steep learning curve to the customizations.

Paylocity Features

With an impressive 4.7/5 star rating in the features category, Paylocity is one of the most feature-rich payroll software solutions on the market today. The software’s dropped points come from some limitations in its local payroll tax support, insurance broker management, and extra fees for some features.

Although Paylocity is a great option for small businesses, it’s best for mid-sized to enterprise businesses. For businesses hoping to expand and find a program that easily combines payroll and human resources management, Paylocity offers many features previously available only to enterprise clients.

In that respect, you get what you pay for. Some small businesses, however, don’t need upgraded HR services and might find Paylocity too expensive (although the pricing is competitive at the higher levels for enterprise businesses).

Paylocity Customer Service

With a near-perfect 4.7/5 star rating in the customer service department, Paylocity is a great option for businesses that value robust self-service options and the ability to get in touch with the company for bigger issues.

Paylocity offers real human support Monday through Friday from 7 AM-7 PM CST. Here’s a look at Paylocity’s customer service options:

The pluses: You are assigned an account manager who works with your company specifically. The company prides itself on satisfying customers.

The minuses: Turnover among managers is high. And even though you can get someone on the phone, sometimes fixing software issues takes several calls to fix.

Paylocity Integrations

Paylocity wants to stand out as a company that makes its integrations work for you, no matter what. It has over 320+ integrations available in its marketplace — and that number continues to grow.

If there isn’t a program to match your needs, the company is willing to help build integrations specific to your company’s needs.

Paylocity User Reviews

In the user review category, Paylocity fares well with a 4.1/5star overall rating. Ultimately, users seem to be very happy with the software. This high rating was fueled by Paylocity’s average of 4.2/5 stars earned across multiple user review sites.

Reviewers’ highest praise for Paylocity focuses on helpfulness, the ease of running payroll and paying payroll taxes and reporting options/options to customize.

Complaints surround the difficulty of using some of the integrations and the bugginess of Paylocity’s integrations. For experienced users or businesses with accountants, the customization and integration options outweigh the clunkiness.

Negative Paylocity Reviews & Complaints

• Not suited for all small businesses
• No à la carte options
• Hard to find a payroll expert

Positive Paylocity Reviews

• Easy to use
• Loaded with features
• One-stop-shop
• Employee-friendly

Is Paylocity Secure?

Paylocity’s dedication to security is thorough and transparent. Paylocity is certified compliant with the Privacy Shield Framework and is audited yearly by outside sources to test and enhance security continually.

Paylocity’s security relies on a multi-tiered, redundant backup strategy to protect customer information and constantly ensure the company is compliant with all security best practices.

Some of the things Paylocity does to safeguard and encrypt data are:

• Intrusion prevention systems (IPS) and intrusion detection systems (IDS)
• Web application firewalls
• Network firewalls
• Virus and malware detection
• Data loss prevention
• Penetration testing
• Vulnerability scanning
• Employee data security training

How Does Paylocity Compare To Other Payroll Software?

Paylocity’s features include time tracking, payroll tax support, benefits administration, PTO, an employee portal, and much more. However, Paycom also includes these features, plus a few standouts. Not sure whether Paylocity or Paycom will better suit your business? Keep reading for a breakdown of the differences between Paylocity vs Paycom.

Paylocity VS Paycom

Payroll Software Review Methodology

We research, evaluate, and test each payroll software app that we review at Merchant Maverick, placing special emphasis on key characteristics to generate granular ratings.

Our exhaustive, 76-point rubric guides the star rating of each payroll provider we review, examining pricing, ease of use, features, customer service, and user reviews. Each section is weighted differently.

• Pricing (10% of the overall rating)
• Ease of Use (20% of the overall rating)
• Features (40% of the overall rating)
• Customer Service (20% of the overall rating)
• User Reviews (10% of the overall rating)

When rating payroll software, we are looking for very specific qualities. The speed and cost of payroll runs and the availability of tax filing services are given high weight, as are the quality and availability of accounting, time-tracking, HR integrations, and user onboarding services. We also look for the presence of client and employee portals, benefits administration, PTO and time management tools, and many more vital features.

Learn more about how we rate payroll software providers.

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