Ooma Office offers reliable VoIP systems loaded with great features, all for a low price. Find out how Ooma can help you build a solid phone system for your business in this comprehensive review.
WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
REVIEWED BY
Managing Editor
| Total Rating | 4.7 |
|---|---|
| Pricing4.2 | |
| Features5.0 | |
| Equipment4.8 | |
| Security5.0 | |
| Customer Service4.7 | |
| User Reviews4.8 | |
Table of Contents
Ooma is a carrier that provides residential and business VoIP services. The company also specializes in smart security systems. For the purpose of this review, we will be focusing on Ooma’s business VoIP, known as Ooma Office.
Ooma Office is a full suite of VoIP services that allow businesses to better communicate with their employees and customers. Ooma Office stands out for its affordable pricing plans, which include a lot of great features for no additional cost. It’s also easy to set up and allows users to communicate from VoIP desk phones, smartphones, or computers.
There are a few minor issues, such as long hold times when contacting customer support and occasional glitches. Despite this, Ooma has a great public reputation and a lot going for it. Keep reading to find out if this VoIP phone system fits the needs of your business.
| Pricing4.2 |
|---|
| Monthly Plan Pricing 4.0 |
| Add-On Feature Pricing 5.0 |
| Pricing For Additional Users/Devices 4.0 |
Ooma has three pricing plans that start at $19.95/month per user.
| Ooma Plans | Price | When To Use |
|---|---|---|
| Office Essentials | $19.95/month per user | You want to use VoIP on your smartphone |
| Office Pro | $24.95/month per user | You want voice, text, and video conferencing on your phone or computer |
| Office Pro Plus | $29.95/month per user | You want VoIP with advanced features & CRM integration |
Ooma’s plans are competitively priced, and even its least expensive plan is loaded with features. Pricing is very straightforward and isn’t overly complicated the way it is with some carriers. No contracts are required for any plan.
If you’re unsure of which plan is right for you, Ooma has an easy-to-use tool that can help you decide based on the number of users and desired features.
There are no new user discounts, and there aren’t any discounts for multiple users. Despite this, Ooma’s plans and add-ons are affordable. Overall, Ooma gets it right with pricing, earning a solid 4.2/5 for this review.
Ooma Office Essentials costs $19,95/month per user and includes:
Ooma Office Pro is priced at $24.95/month per user and includes everything from Office Essentials, plus:
Office Pro Plus costs $29.95/month and includes everything from Office Pro, plus:
| Ooma Extra Costs | Price |
|---|---|
| User Extension w/ Virtual Fax & Local Number | Starts at $19.95/month |
| Local Phone Number | Starts at $9.95/month |
| Toll-Free Number w/ 500 Minutes | Starts at $9.95/month |
| Toll-Free Calling Plan w/ 1,500 Minutes | $15/month |
| Toll-Free Calling Plan w/ 3,000 Minutes | $30/month |
| International Calling | Rates vary |
| Add’l Business Text Messages | Starts at $65/month |
Ooma has several add-ons that are affordably priced. You can add user extensions with a local number and virtual fax, or you can purchase an additional local phone number.
Toll-free numbers and calling plans are available. If you need additional text messages, you can purchase a bundle of 1,000 to 25,000 for one flat rate. International calling is also available, and rates are competitive.
| Equipment4.8 |
|---|
| BYOD Compatibility 5.0 |
| Desktop Phone & Devices 4.5 |
One of the things we like about Ooma is that it offers great deals on equipment. At the time of this review, Ooma has a number of its VoIP phones marked down from retail price and on sale: buy one, get one free. With this deal, customers can score two desk phones starting at around $50.
No financing is available, but Ooma’s low pricing and sales make it possible to score budget-friendly options without signing a long-term contract or paying more by leasing equipment.
Ooma has a solid selection of VoIP wired desk phones, cordless phones, and conference phones from its own line and Yealink. ATA adapters are also available and allow you to use your old analog phones with your Ooma voice service.
If you’re unsure of which phones are best for your business, use Ooma’s recommendation tool to find your perfect match. And if you pick phones that just don’t work for your business? It’s okay because Ooma offers a 30-day risk-free guarantee on its hardware.
Of course, you don’t even have to purchase equipment at all by using Ooma’s mobile app (available for all plans) and desktop app (available on Pro and Pro Plus).
We like Ooma’s equipment choices, its recommendation tool, and, most of all, its low prices. For equipment, we rate Ooma a near-perfect 4.8/5.
| Features5.0 |
|---|
| Basic Features 5.0 |
| Advanced Features 5.0 |
| Third-Party Integrations 5.0 |
With some carriers, you’ll find that many features are only available as an add-on. While your plan may be inexpensive, these add-ons can pile up quickly, leaving you with a much higher bill than expected.
Fortunately, Ooma’s plans come equipped with a great set of features at no additional cost. Things like a free toll-free number (with 500 free minutes for incoming calls), free calls across North America, and CRM integrations are nice to see included in at least some plans.
Even Ooma’s lowest priced plan comes stocked with great features. If you upgrade to a more expensive plan, you’ll get access to even more features. With Ooma, you’ll get a lot of bang for your buck. For this reason, we rated it a perfect 5-star score in this category.
| Security5.0 |
|---|
| Security Features 5.0 |
| Compliance 5.0 |
Ooma states that it uses the latest security and data encryption technologies to ensure privacy and security. Some of its security measures include the use of firewalls, redundant architecture and worldwide data centers, IP security solutions, and compliance with data protection laws. A HIPAA mode is available for Ooma users.
Ooma has an uptime guarantee of 99.999%.
Ooma checks all of the boxes when it comes to security, resulting in a score of 5/5 for this category.
| Customer Service4.7 |
|---|
| Personal Support 4.6 |
| Self-Service 5.0 |
Ooma offers 24/7/365 customer support. If you need to speak to a live representative, you can get in touch by phone or live chat.
| Ooma Support | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
If you’d prefer to fix an issue yourself, Ooma offers plenty of resources. It has an extensive knowledgebase that includes helpful how-tos, tutorials, troubleshooting for common problems, and plenty of support articles organized into categories.
You can also seek answers to your questions through Ooma’s community forum.
A company blog is also available that covers topics from VoIP to organizing your home office and tips to be more productive. The company also has social media profiles on Facebook, Instagram, X/Twitter, LinkedIn, and YouTube.
When it comes to the quality of service, reviews are overall very positive. There are a small handful of complaints surrounding the hold times for reaching a rep, but in general, users are pleased with the quality of customer support.
For customer service, we give Ooma a score of 4.7/5.
| User Reviews4.8 |
|---|
| User Feedback 5.0 |
| Review Site Aggregate 4.5 |
Ooma has a great reputation with its users, racking up hundreds of positive reviews across the web. The company receives scores of 4.5/5 (based on 230+ reviews) on GetApp, 4.5/5 (based on 230+ reviews) on Capterra, and 4.6/5 (based on 120+ reviews) on G2.
Based on the number and quality of reviews, we give Ooma a score of 4.8/5.
While the positive far outweighs the negative, there are a few complaints about Ooma. The most common criticisms include:
Past and current users have a lot of positive things to say about Ooma. These users praise the company for:
For many small businesses, Ooma is an excellent choice. Some VoIP providers run up monthly bills with additional fees for features, add-ons, and integrations. Ooma, on the other hand, has extremely competitive pricing for its plans, all of which have solid feature sets.
Speaking of pricing, we also like how upfront Ooma is about its equipment pricing. Discounts and sales make its equipment extremely affordable, and you can order instantly online without having to talk to a pushy salesperson.
Ooma takes security seriously, so you don’t have to worry about your data being compromised. While there are some complaints about customer support, there are lots of options available — and many customers have reported good interactions when they do have to speak with a representative.
While larger companies may find the service somewhat lacking in areas like unified communications, Ooma is a solid choice for small- to mid-sized businesses that want a feature-rich and easy-to-use business phone system. This is why we’ve given Ooma Office an overall rating of 4.7/5.
Before making your decision, make sure you choose the right business phone system. Start by checking out our picks for the best VoIP phone systems for business to find your perfect match.
We spend hours researching and evaluating each VoIP business phone provider that we review at Merchant Maverick, placing emphasis on key characteristics to generate our product ratings.
When rating VoIP phone systems and providers, we use a 25-point rubric that looks at pricing, features, equipment, security, customer service, and user reviews. We weigh each section differently to calculate the total star rating.
Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, such as plan availability, discounts for new customers, discounts for multiple users, the availability of advanced and basic features, security and compliance, and third-party integrations. Learn more about how we rate VoIP phone systems.
Let us know how well the content on this page solved your problem today. All feedback, positive or negative, helps us to improve the way we help small businesses.
Give Feedback
Want to help shape the future of the Merchant Maverick website? Join our testing and survey community!
By providing feedback on how we can improve, you can earn gift cards and get early access to new features.
Help us to improve by providing some feedback on your experience today.
The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.
"*" indicates required fields
