OnSIP Review

Pros

• Numerous features & add-ons
• Suitable for larger businesses
• Free desk phone promo
• Good customer support
• Scalable

Cons

• Basic plan doesn’t include calling minutes
• May be expensive for smaller businesses
• Learning curve for some features

What Is OnSIP?

OnSIP is a cloud-hosted phone provider that specializes in VoIP business phone systems. OnSIP has a unique pricing structure that allows businesses to easily customize and scale their phone systems as needed. With multiple features and add-ons, OnSIP is suitable for larger businesses that want an advanced yet easy-to-use phone system.

On the other hand, the abundance of features and the pricing model may prove too much for smaller businesses with less complex needs. However, For businesses that need a strong phone system, appreciate the value of good customer support, and want a flexible phone system that goes from the office to out in the field, OnSIP may be a great choice.

Keep reading to see how OnSIP stacks up against the competition.

OnSIP Pricing

OnSIP has two pricing plans: Basic and Unlimited.

Basic Plan

The Basic plan is priced at $49.95/month per account. This pricing does not include calling minutes, which will run you an additional 3.2 cents per minute. The Basic plan does include:

• Three auto attendants
• Call recording for one user
• One announcement
• Three ring groups
• Dial by name directory
• Five voicemail boxes with voicemail-to-email
• Basic music-on-hold
• Sayso chat

Unlimited Plan

The Unlimited plan is priced at $18.95/user with a minimum of five users. All features are available for unlimited users and includes:

• Standard calling minutes
• Free desk phones
• Auto attendants
• Call recording
• Announcements
• Ring groups
• Call parking
• Dial by name directory
• Voicemail boxes with voicemail-to-email
• Busy lamp field
• Enhanced music-on-hold
• Sayso chat

OnSIP Extra Costs & Fees

OnSIP Equipment

Unlike some of its competitors, OnSIP does not sell equipment. Instead, it refers users to its preferred distributor, VoIP Supply.

There is somewhat of a silver lining, though, as OnSIP will give you a $300 credit if you buy five or more phones from its recommended brands.

At the time of this writing, OnSIP also has a promo that allows new users to receive free desk phones when signing up five or more users on its Unlimited plan. To take advantage of this promotion, you must remain with the carrier for 24 months.

You can also bring your own SIP-enabled phones to use with your service. Additionally, OnSIP has desktop and mobile apps so you can make and receive calls and use other features on your smartphone or computer.

While we appreciate the promotions and the fact that you can bring your own devices, many of OnSIP’s competitors make it easy to purchase equipment without visiting a third-party vendor. We considered all of these factors when giving OnSIP an equipment score of 3.4/5.

OnSIP Features

OnSIP has a wide selection of features to create a custom phone solution for your business. Compared to some of its competitors, there really isn’t a feature that is missing.

While OnSIP does excel in terms of its features, some of these options may be overkill for a smaller business. For call centers or larger businesses, though, these advanced features may hit the bullseye.

With the wide range of features available, there was no way that we could give OnSIP any lower than a perfect 5-star rating in this category.

OnSIP Security

OnSIP has plenty of security measures in place to ensure security and privacy.

OnSIP supports encrypted communications through its apps using SIP over WebSocket Secure (RFC 7118) and DTLS-SRTP. Phones registered via TLS are encrypted using SDES-SRTP. The company also uses media gateways to preserve encrypted sessions.

The system includes secure access controls, so only authorized staff can access personal health information in compliance with HIPAA regulations.

OnSIP has great security to keep your data private, leading us to a rating of 5/5 in this category.

OnSIP Customer Service

OnSIP has several ways to get in touch, whether it’s to get your system set up or to troubleshoot a problem.

OnSIP User Reviews

OnSip has mostly good reviews, earning 4.1/5 (based on 25+ reviews) on G2, 4.6/5 (based on 50+ reviews) on GetApp, and 4.6/5 (based on 740+ reviews) on Trustpilot.

Based on the quality of the reviews and ratings across the web, we rated OnSIP 4.7/5 in this category.

Negative Reviews & Complaints

The majority of reviews are positive, but there are still some criticisms to address. Some of the issues cited by users include:

• Monthly fee for emergency calls
• Mobile app glitches
• Getting phones set up can be difficult
• Difficulties understanding & using the many available features
• Expensive monthly cost

Positive Reviews & Testimonials

For every negative review, there are multiple positive reviews of OnSIP. Here’s what users like the most:

• Excellent customer service
• Scalability of the system
• Ability to customize your system
• Pricing is good for larger businesses & businesses that don’t use many calling minutes
• Reliable service
• Great selection of features

Final Verdict: Is OnSIP Worth It?

Overall, we give OnSIP a score of 4.1 out of 5. OnSIP offers a good service. Its VoIP system has plenty of features, customer support is great, service is reliable, and you can easily customize and scale your system to fit the needs of your business.

The only major drawback we see is the pricing model. For some businesses, pricing is fair. For others, the cost of a monthly subscription, calling minutes, and add-on features may just be too much.

OnSIP is going to work best for larger businesses that have at least five users. The Unlimited plan has a low cost per user, and OnSIP’s promos help businesses save money on hardware.

Businesses that want a phone system but don’t make or receive many calls can also make OnSIP work, although there are plenty of other options on the market that are less expensive.

Smaller businesses with higher call volumes should look elsewhere. Businesses that don’t need advanced features may also find the system to be too overwhelming. If any of these circumstances apply to your business, compare your options before committing, starting with the best VoIP business systems.

Our Rating Methodology

We spend hours researching and evaluating each VoIP business phone provider that we review at Merchant Maverick, placing emphasis on key characteristics to generate our product ratings.

When rating VoIP phone systems and providers, we use a 25-point rubric that looks at pricing, features, equipment, security, customer service, and user reviews. We weigh each section differently to calculate the total star rating.

• Pricing: 25% of the total star rating
• Features: 25% of the total star rating
• Equipment: 20% of the total star rating
• Security: 15% of the total star rating
• Customer Service: 10% of the total star rating
• User Reviews: 5% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, such as plan availability, discounts for new customers, discounts for multiple users, the availability of advanced and basic features, security and compliance, and third-party integrations. Learn more about how we rate VoIP phone systems.