OnSIP has a unique pricing model that allows you to customize your VoIP phone system. Find out what businesses will benefit most from OnSIP in this comprehensive review.
WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
REVIEWED BY
Managing Editor
| Total Rating | 4.1 |
|---|---|
| Pricing2.9 | |
| Features5.0 | |
| Equipment3.4 | |
| Security5.0 | |
| Customer Service4.6 | |
| User Reviews4.7 | |
Table of Contents
OnSIP is a cloud-hosted phone provider that specializes in VoIP business phone systems. OnSIP has a unique pricing structure that allows businesses to easily customize and scale their phone systems as needed. With multiple features and add-ons, OnSIP is suitable for larger businesses that want an advanced yet easy-to-use phone system.
On the other hand, the abundance of features and the pricing model may prove too much for smaller businesses with less complex needs. However, For businesses that need a strong phone system, appreciate the value of good customer support, and want a flexible phone system that goes from the office to out in the field, OnSIP may be a great choice.
Keep reading to see how OnSIP stacks up against the competition.
| Pricing2.9 |
|---|
| Monthly Plan Pricing 2.4 |
| Add-On Feature Pricing 3.5 |
| Pricing For Additional Users/Devices 4.0 |
OnSIP has two pricing plans: Basic and Unlimited.
| OnSIP Plans | Price | When To Use |
|---|---|---|
| Basic | $49.95/month per account | Your business has a low call volume |
| Unlimited | $18.95/month per user | You want unlimited calling for your business and have at least five users |
There are two things to note with OnSIP’s plans:
Whether or not OnSIP is a good deal really depends on your business’s needs. A smaller business that makes and receives lots of calls but doesn’t have five users will find the Basic plan overpriced. Meanwhile, a business with numerous users and a larger budget may find the pricing of the Unlimited plan to be competitive.
In addition to the monthly subscription, OnSIP has various add-ons. These add-ons can very quickly increase your monthly bill, as there are charges for everything from call recording to E911.
While these pricing plans and options leave room for scalability and customization, the pricing may prove to be too much for the budgets of smaller businesses or businesses with fewer users. This is why we’ve given OnSIP a rating of 2.9/5 for pricing.
The Basic plan is priced at $49.95/month per account. This pricing does not include calling minutes, which will run you an additional 3.2 cents per minute. The Basic plan does include:
The Unlimited plan is priced at $18.95/user with a minimum of five users. All features are available for unlimited users and includes:
| OnSIP Extra Costs | Price |
|---|---|
| Additional Phone Numbers | $2/month per number |
| International Calling | Rates vary |
| Ring Groups | $14.95/month per group |
| Dial By Name Directory | $9.95 per directory |
| Voicemail Boxes | $2/month per box |
| Music-On-Hold | $4.95/month per channel |
| Enhanced Music-On-Hold | $19.95 |
| Call Recording | $4.95/month per user |
| Call Parking Lots | $14.95 for 15 channels |
| Auto Attendant Menu | $19.95 |
| Busy Lamp Field | $19.95/month |
| Announcements | $4.95/month per announcement |
| Conference Suites | $19.95/month per suite |
| Queue Routing | $9.95/month per user |
| E911 | $1.80/month per user |
| Enhanced ACD Queues | $14.95/month per user |
| Number Porting | $15 per DID + $2/month per number |
OnSIP offers many add-ons to fully customize your phone system. Note that some of these options may already be available in the Unlimited plan.
| Equipment3.4 |
|---|
| BYOD Compatibility 5.0 |
| Desktop Phone & Devices 1.7 |
Unlike some of its competitors, OnSIP does not sell equipment. Instead, it refers users to its preferred distributor, VoIP Supply.
There is somewhat of a silver lining, though, as OnSIP will give you a $300 credit if you buy five or more phones from its recommended brands.
At the time of this writing, OnSIP also has a promo that allows new users to receive free desk phones when signing up five or more users on its Unlimited plan. To take advantage of this promotion, you must remain with the carrier for 24 months.
You can also bring your own SIP-enabled phones to use with your service. Additionally, OnSIP has desktop and mobile apps so you can make and receive calls and use other features on your smartphone or computer.
While we appreciate the promotions and the fact that you can bring your own devices, many of OnSIP’s competitors make it easy to purchase equipment without visiting a third-party vendor. We considered all of these factors when giving OnSIP an equipment score of 3.4/5.
| Features5.0 |
|---|
| Basic Features 5.0 |
| Advanced Features 5.0 |
| Third-Party Integrations 5.0 |
OnSIP has a wide selection of features to create a custom phone solution for your business. Compared to some of its competitors, there really isn’t a feature that is missing.
While OnSIP does excel in terms of its features, some of these options may be overkill for a smaller business. For call centers or larger businesses, though, these advanced features may hit the bullseye.
With the wide range of features available, there was no way that we could give OnSIP any lower than a perfect 5-star rating in this category.
| Security5.0 |
|---|
| Security Features 5.0 |
| Compliance 5.0 |
OnSIP has plenty of security measures in place to ensure security and privacy.
OnSIP supports encrypted communications through its apps using SIP over WebSocket Secure (RFC 7118) and DTLS-SRTP. Phones registered via TLS are encrypted using SDES-SRTP. The company also uses media gateways to preserve encrypted sessions.
The system includes secure access controls, so only authorized staff can access personal health information in compliance with HIPAA regulations.
OnSIP has great security to keep your data private, leading us to a rating of 5/5 in this category.
| Customer Service4.6 |
|---|
| Personal Support 4.4 |
| Self-Service 5.0 |
OnSIP has several ways to get in touch, whether it’s to get your system set up or to troubleshoot a problem.
| OnSIP Support | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
You can contact OnSIP by phone, email, or by submitting a support ticket. A live chat option is also available.
OnSIP has a great support center that has FAQs, guides, and helpful articles covering everything from setup to troubleshooting.
The company maintains a blog, posts helpful videos on YouTube, and has profiles on Facebook, LinkedIn, and X/Twitter.
As far as the quality of support, reviews are mostly positive. Most customers have praised the quality and speed of getting problems resolved. And while there are some complaints, we do love to see that OnSIP responds to these complaints on various review sites, inviting unhappy reviewers to call or write in for immediate assistance.
For the quality of customer service and the available methods of support, we give OnSIP a score of 4.6/5.
| User Reviews4.7 |
|---|
| User Feedback 5.0 |
| Review Site Aggregate 4.4 |
OnSip has mostly good reviews, earning 4.1/5 (based on 25+ reviews) on G2, 4.6/5 (based on 50+ reviews) on GetApp, and 4.6/5 (based on 740+ reviews) on Trustpilot.
Based on the quality of the reviews and ratings across the web, we rated OnSIP 4.7/5 in this category.
The majority of reviews are positive, but there are still some criticisms to address. Some of the issues cited by users include:
For every negative review, there are multiple positive reviews of OnSIP. Here’s what users like the most:
Overall, we give OnSIP a score of 4.1 out of 5. OnSIP offers a good service. Its VoIP system has plenty of features, customer support is great, service is reliable, and you can easily customize and scale your system to fit the needs of your business.
The only major drawback we see is the pricing model. For some businesses, pricing is fair. For others, the cost of a monthly subscription, calling minutes, and add-on features may just be too much.
OnSIP is going to work best for larger businesses that have at least five users. The Unlimited plan has a low cost per user, and OnSIP’s promos help businesses save money on hardware.
Businesses that want a phone system but don’t make or receive many calls can also make OnSIP work, although there are plenty of other options on the market that are less expensive.
Smaller businesses with higher call volumes should look elsewhere. Businesses that don’t need advanced features may also find the system to be too overwhelming. If any of these circumstances apply to your business, compare your options before committing, starting with the best VoIP business systems.
We spend hours researching and evaluating each VoIP business phone provider that we review at Merchant Maverick, placing emphasis on key characteristics to generate our product ratings.
When rating VoIP phone systems and providers, we use a 25-point rubric that looks at pricing, features, equipment, security, customer service, and user reviews. We weigh each section differently to calculate the total star rating.
Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, such as plan availability, discounts for new customers, discounts for multiple users, the availability of advanced and basic features, security and compliance, and third-party integrations. Learn more about how we rate VoIP phone systems.
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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.
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