This invoicing app has impressive customization capability, great invoice templates, and good customer support, but it also has some serious drawbacks.
WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
REVIEWED BY
Managing Editor
| Total Rating | 3.8 |
|---|---|
| Pricing3.1 | |
| Ease Of Use4.2 | |
| Features3.9 | |
| Customer Service4.4 | |
| User Reviews4.1 | |
Invoice Limit
UnlimitedPricing
$5.99-$39.99/monthBusiness Size
Freelancers, microbusinesses, & small businessesTable of Contents
Invoice2go is software that makes it easy to (as the name implies) invoice on the go. Invoice2go stands out by offering apps for both iPhone and Android with the same — if not better — functionality than the desktop software.
Numerous customizations, a fee-free checking account, and a well-designed interface are just a few of the reasons Invoice2go is a popular invoicing option.
While there’s much to love, a deep dive into Invoice2go reveals that the software lacks a few key features you’d find with some of its competitors, such as live bank feeds and integrations. Some features — namely inventory and time tracking — are fairly basic when compared to other invoicing solutions. Pricing is also an issue, as only one plan offers unlimited invoicing — and comes at a fairly high price.
Still, many businesses are pleased with what Invoice2go brings to the table. Keep reading to find out if you should add your business to that list.
| Pricing3.1 |
|---|
| Software Plans 3.0 |
| Pricing Transparency 4.2 |
| Pricing Customization 2.5 |
Invoice2go has three pricing plans. You can sign up for a monthly subscription, or you can save 16% by paying for an annual subscription upfront.
While pricing seems cheap on the surface, it’s important to note that the two lowest-priced plans are extremely limited. To get unlimited invoicing, you’ll have to pay for the most expensive plan.
A 30-day free trial is available to test out the software, and Invoice2go also offers a 30-day money-back guarantee. A credit card is required for the free trial.
During this review, I attempted to sign up for the free trial through the web browsers of my laptop and my Android phone. Neither option worked for me (I was sent to a blank screen on my phone and could not input my card number on my laptop). I was, however, able to get started by downloading the mobile app.
When compared to other invoicing options, we simply aren’t that impressed with what Invoice2go’s plans have to offer, which is why we’ve given it a rating of 3.1/5 for pricing.
Invoice2go’s Starter plan costs $5.99/month and includes:
The Professional plan costs $9.99/month and includes everything in the Starter plan, plus:
The Premium plan costs $39.99/month and includes everything in the Professional plan, plus:
| Ease Of Use4.2 |
|---|
| Initial Setup 4.0 |
| Software Reliability 4.0 |
| Everyday Use 5.0 |
| Integrations 3.0 |
Invoice2go is easy to use — at least as far as the mobile app. The setup process is fast, and there’s a checklist of items to help you get started. The app interface is well-organized and isn’t overwhelming. Navigating the app is easy, as is viewing important data such as overdue invoices, tax year sales, pending estimates, and more.
In terms of integrations, Invoice2go has a limited amount. On the Professional and Premium plans, you can connect to QuickBooks, Freshbooks, Xero, and MYOB. A Zapier integration is also available.
A lack of integrations isn’t Invoice2go’s only issue. As previously mentioned, I was unable to sign up through the web browser on my phone or laptop. However, I was able to easily download and use the mobile app, which is available for both iOS and Android. After signing up through the app, I was able to log into my account through the web browser on my laptop.
Despite these issues, Invoice2go is easy to learn and use once you get started, earning it a rating of 4.2/5 for ease of use.
| Features3.9 |
|---|
| Invoicing Basics 5.0 |
| Invoice Automations 4.0 |
| Inventory 2.0 |
| Currency & Languages 2.5 |
| Time Tracking 5.0 |
| Reporting 3.0 |
| Accounting & Bookkeeping 4.0 |
Invoice2go does well in terms of basic invoicing and is especially great for invoicing on the go using the mobile app.
| Invoice2go Features | Availability |
|---|---|
| Customizable Invoices | |
| Estimates | |
| Client Portal | |
| Contact Management | |
| Expense Tracking | |
| Multilingual Invoicing | |
| Invoice Scheduling | |
| Automatic Invoice Reminders | |
| Inventory | |
| Time Tracking | |
| Project Management | |
| Sales Tax Support | |
| Payment Gateway Integrations | |
| Number Of Reports | 13 |
Unfortunately, though, it does fall a little short in terms of features when compared to other invoicing software. There are limited integrations and the inventory feature is nothing more than a list of items. And while project management and time tracking are recent additions to the software, these features are very basic.
Still, Invoice2go has a lot going for it if creating and sending professional invoices efficiently is what you need.
Here’s an overview of Invoice2go’s offerings. Note that some features are only available on higher-tier plans.
One area where Invoice2go really shines is with its invoice templates. You’ll be able to choose from a variety of templates in styles such as Modern, Minimal, and Hip. Once you’ve selected a template, there are lots of customization options, from adding your logo or designing one within the software, to changing colors, adding another image, or including a watermark.
Here’s a breakdown of what to expect from Invoice2go:
Invoice2go’s contact management feature is pretty basic, allowing you to add information such as contact name, email, billing address, and phone number.
You can also assign default payment terms to each contact.
You can track time in Invoice2go using the built-in timer. You can bill time directly to clients and adjust time entries as needed.
Invoice2go has a project management feature that allows you to:
You can add items and save a description, rate, cost, unit type, and default tax settings for each item. There is no way to import items, and there are no full-fledged inventory capabilities.
| Customer Service4.4 |
|---|
| Personal Support 4.2 |
| Self-Service 4.6 |
Invoice2go provides plenty of customer support resources.
| Invoice2go Customer Service | Availability |
|---|---|
| Phone Support | Premium plan |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Most users find that Invoice2go’s customer service staff is friendly and helpful, and there are also self-help options if you don’t want to reach out to a customer service rep. Overall, Invoice2go offers solid support, earning it a rating of 4.4/5 in this review.
Here are the support options available to help you get the most out of the software:
| User Reviews4.1 |
|---|
| User Feedback 4.0 |
| Review Site Aggregate 4.2 |
The user reviews for Invoice2go are mainly positive. The software gets ratings of 4.3 out of 5 (based on 240+ reviews) on GetApp, 4.1 out of 5 (based on 3,300+ reviews) on Trustpilot, and 4.3 out of 5 (based on 89+ reviews) on G2.
We took the quality and quantity of user feedback to calculate our rating of 4.1/5 for user reviews.
The most common issues raised in user reviews include:
Most Invoice2go reviews are positive, with users stating that they like:
Invoice2go is not very forthright about its security measures, but I was able to find out that Invoice2go uses 256-bit SSL encryption, authentication, and tokenization for logins and PCI and DSS compliant servers.
Invoice2go gets a lot of things right. It’s incredibly easy to use, and the mobile offerings are impressive. Amazing invoice customization capabilities, great invoice templates, and good customer support are also highlights of the software. Additional features like project management, appointments, and a free bank account further contribute to our overall rating of 3.8 out of 5.
However, the software has some serious drawbacks. There are no live bank feeds, which almost every invoicing software offers, and recurring invoices are available only with the most expensive plan. And while two plans seem extremely affordable on the surface, the limitations of these plans won’t work for many small businesses. Instead, most small businesses that send more than five invoices per month will have to upgrade to the Premium plan.
We also appreciate that Invoice2go offers a free trial. However, you do have to enter credit card information — a requirement you won’t find with most invoicing software. Besides that, glitches during this review made it difficult to even sign up for the trial. A lack of integrations is also a drawback to keep in mind. Considering these limitations, Invoice2go can be pretty spendy compared to other, more developed invoicing solutions, especially for the price.
Despite these drawbacks, Invoice2go can be a great option for businesses that want customized invoices that can be created and sent in just minutes. We recommend signing up for the free trial to see if the software is a good fit for your business — but don’t forget to cancel your subscription to avoid charges if you go with another solution.
We spend hours researching and evaluating invoicing software that we review at Merchant Maverick, placing special emphasis on key characteristics to generate our service provider ratings.
When rating invoicing software, we use a 35-point rubric that looks at pricing, ease of use, features, customer service, and user reviews. We weigh each section differently to calculate the total star rating.
Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, like whether additional accounting features are available, the cost and quality of each pricing plan, the number of extra fees, and the availability of a free trial.
Learn more about how we rate invoicing software.
The Merchant Maverick Seal of Approval 🏆
|
Invoice2go
|
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Invoice2go for yourself.
The Merchant Maverick Seal of Approval 🏆
|
Invoice2go
|
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Invoice2go for yourself.
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The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation.
Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.
Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.
Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. Invoice2go made the cut.
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