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Join For FreeInvoice2go Review
This invoicing app has impressive customization capability, great invoice templates, and good customer support, but it also has some serious drawbacks.
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WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
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REVIEWED BY
Managing Editor
Our content reflects the editorial opinions of our experts. While our site makes money through referral partnerships, we only partner with companies that meet our standards for quality, as outlined in our independent rating and scoring system.
Invoice2go
| Total Rating | 3.8 |
|---|---|
| Pricing3.1 | |
| Ease Of Use4.2 | |
| Features3.9 | |
| Customer Service4.4 | |
| User Reviews4.1 | |
Invoice Limit
UnlimitedPricing
$5.99-$39.99/monthBusiness Size
Freelancers, microbusinesses, & small businessesInvoice2go At A Glance
- Invoice2go boasts exceptional mobile apps for on-the-go invoicing
- Invoice2go has numerous templates and an impressive number of customizations
- The software has a number of other features to manage your business, including project management and built-in time tracking
Pros
- Strong mobile apps
- Advanced invoice customizations
- Good customer support
- Easy to use
Cons
- Limited features
- Limited integrations
Table of Contents
What Is Invoice2go?
Invoice2go is software that makes it easy to (as the name implies) invoice on the go. Invoice2go stands out by offering apps for both iPhone and Android with the same — if not better — functionality than the desktop software.
Numerous customizations, a fee-free checking account, and a well-designed interface are just a few of the reasons Invoice2go is a popular invoicing option.
While there’s much to love, a deep dive into Invoice2go reveals that the software lacks a few key features you’d find with some of its competitors, such as live bank feeds and integrations. Some features — namely inventory and time tracking — are fairly basic when compared to other invoicing solutions. Pricing is also an issue, as only one plan offers unlimited invoicing — and comes at a fairly high price.
Still, many businesses are pleased with what Invoice2go brings to the table. Keep reading to find out if you should add your business to that list.
Invoice2go Pricing
| Pricing3.1 |
|---|
| Software Plans 3.0 |
| Pricing Transparency 4.2 |
| Pricing Customization 2.5 |
Invoice2go has three pricing plans. You can sign up for a monthly subscription, or you can save 16% by paying for an annual subscription upfront.
While pricing seems cheap on the surface, it’s important to note that the two lowest-priced plans are extremely limited. To get unlimited invoicing, you’ll have to pay for the most expensive plan.
A 30-day free trial is available to test out the software, and Invoice2go also offers a 30-day money-back guarantee. A credit card is required for the free trial.
During this review, I attempted to sign up for the free trial through the web browsers of my laptop and my Android phone. Neither option worked for me (I was sent to a blank screen on my phone and could not input my card number on my laptop). I was, however, able to get started by downloading the mobile app.
When compared to other invoicing options, we simply aren’t that impressed with what Invoice2go’s plans have to offer, which is why we’ve given it a rating of 3.1/5 for pricing.
Starter
Invoice2go’s Starter plan costs $5.99/month and includes:
- 2 invoices per month
- Invoice customization
- Invoice reminders
- Unlimited estimates
- Unlimited clients
- Unlimited projects
- Expenses
- Appointments and scheduling
- Time tracking
- Payment processing fees of 3.5%
- PayPal payments
- Free bank transfers (ACH)
- Fee-free business checking account with debit card
- Client communications
- Ratings and reviews
- Email and chat support
Professional
The Professional plan costs $9.99/month and includes everything in the Starter plan, plus:
- 5 invoices per month
- Payment processing fees of 3%
- Integrations with QuickBooks, Xero, Freshbooks, and MYOB
- Reports
Premium
The Premium plan costs $39.99/month and includes everything in the Professional plan, plus:
- Unlimited invoices
- Lowest payment fees of 2.9%
- Recurring invoices
- Phone support
Is Invoice2go Easy To Use?
| Ease Of Use4.2 |
|---|
| Initial Setup 4.0 |
| Software Reliability 4.0 |
| Everyday Use 5.0 |
| Integrations 3.0 |
Invoice2go is easy to use — at least as far as the mobile app. The setup process is fast, and there’s a checklist of items to help you get started. The app interface is well-organized and isn’t overwhelming. Navigating the app is easy, as is viewing important data such as overdue invoices, tax year sales, pending estimates, and more.
In terms of integrations, Invoice2go has a limited amount. On the Professional and Premium plans, you can connect to QuickBooks, Freshbooks, Xero, and MYOB. A Zapier integration is also available.
A lack of integrations isn’t Invoice2go’s only issue. As previously mentioned, I was unable to sign up through the web browser on my phone or laptop. However, I was able to easily download and use the mobile app, which is available for both iOS and Android. After signing up through the app, I was able to log into my account through the web browser on my laptop.
Despite these issues, Invoice2go is easy to learn and use once you get started, earning it a rating of 4.2/5 for ease of use.
Invoice2go Features
| Features3.9 |
|---|
| Invoicing Basics 5.0 |
| Invoice Automations 4.0 |
| Inventory 2.0 |
| Currency & Languages 2.5 |
| Time Tracking 5.0 |
| Reporting 3.0 |
| Accounting & Bookkeeping 4.0 |
Invoice2go does well in terms of basic invoicing and is especially great for invoicing on the go using the mobile app.
| Invoice2go Features | Availability |
|---|---|
| Customizable Invoices | |
| Estimates | |
| Client Portal | |
| Contact Management | |
| Expense Tracking | |
| Multilingual Invoicing | |
| Invoice Scheduling | |
| Automatic Invoice Reminders | |
| Inventory | |
| Time Tracking | |
| Project Management | |
| Sales Tax Support | |
| Payment Gateway Integrations | |
| Number Of Reports | 13 |
Unfortunately, though, it does fall a little short in terms of features when compared to other invoicing software. There are limited integrations and the inventory feature is nothing more than a list of items. And while project management and time tracking are recent additions to the software, these features are very basic.
Still, Invoice2go has a lot going for it if creating and sending professional invoices efficiently is what you need.
Here’s an overview of Invoice2go’s offerings. Note that some features are only available on higher-tier plans.
Invoices & Estimates
One area where Invoice2go really shines is with its invoice templates. You’ll be able to choose from a variety of templates in styles such as Modern, Minimal, and Hip. Once you’ve selected a template, there are lots of customization options, from adding your logo or designing one within the software, to changing colors, adding another image, or including a watermark.
Here’s a breakdown of what to expect from Invoice2go:
- Customizable templates
- Eight invoice templates
- Invoice tracking
- Recurring invoices
- Automatic payment reminders
- Manually enter expenses and add to invoices
- Attach images (such as receipts) to invoices
- Dashboard with at-a-glance data, including total sales and overdue invoices
- Basic client portal
- Accept ACH payments, debit cards, credit cards, or PayPal
- Estimates
- Offline estimate deposits
- Easily convert estimates to invoices
- Clients can approve, comment on, or make payments toward estimates
- Purchase orders
- Credit memos
- Schedule and manage appointments
- Default email messages
- Support for 150+ currencies
Contact Management
Invoice2go’s contact management feature is pretty basic, allowing you to add information such as contact name, email, billing address, and phone number.
You can also assign default payment terms to each contact.
Time Tracking
You can track time in Invoice2go using the built-in timer. You can bill time directly to clients and adjust time entries as needed.
Project Management
Invoice2go has a project management feature that allows you to:
- Create projects
- Set timeline for project start/completion
- Attach estimates and invoices
- Add expenses
- Add photos and PDFs
- Add project contacts
- Add project notes
Inventory
You can add items and save a description, rate, cost, unit type, and default tax settings for each item. There is no way to import items, and there are no full-fledged inventory capabilities.
Customer Service & Support
| Customer Service4.4 |
|---|
| Personal Support 4.2 |
| Self-Service 4.6 |
Invoice2go provides plenty of customer support resources.
| Invoice2go Customer Service | Availability |
|---|---|
| Phone Support | Premium plan |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Most users find that Invoice2go’s customer service staff is friendly and helpful, and there are also self-help options if you don’t want to reach out to a customer service rep. Overall, Invoice2go offers solid support, earning it a rating of 4.4/5 in this review.
Here are the support options available to help you get the most out of the software:
- Phone: Phone support is only for users on the Premium plan.
- Email: You can contact Invoice2go via email.
- Live Chat: A live chat option is available 24/7.
- Support Center: The Invoice2go support center features many videos and articles explaining how functions work and troubleshooting common problems. There is also an FAQ section.
- YouTube: Invoice2go has a YouTube channel featuring how-to videos and customer stories. Unfortunately, most of these videos are 1-2 years old.
- Blog: Invoice2go keeps a blog with insightful articles and news on upcoming releases. The blog also features valuable advice articles for small businesses.
- Social Media: You can find Invoice2go on Facebook, Instagram, X/Twitter, and LinkedIn.
User Reviews
| User Reviews4.1 |
|---|
| User Feedback 4.0 |
| Review Site Aggregate 4.2 |
The user reviews for Invoice2go are mainly positive. The software gets ratings of 4.3 out of 5 (based on 240+ reviews) on GetApp, 4.1 out of 5 (based on 3,300+ reviews) on Trustpilot, and 4.3 out of 5 (based on 89+ reviews) on G2.
We took the quality and quantity of user feedback to calculate our rating of 4.1/5 for user reviews.
Negative Reviews & Complaints
The most common issues raised in user reviews include:
- Software glitches
- Expensive pricing
- Limited integrations
- Slow customer service response times
Positive Reviews & Testimonials
Most Invoice2go reviews are positive, with users stating that they like:
- Strong mobile apps
- Software that’s easy to learn and use
- Invoice customizations
- Invoice automations, like recurring invoices and late payment reminders
Is Invoice2go Secure?
Invoice2go is not very forthright about its security measures, but I was able to find out that Invoice2go uses 256-bit SSL encryption, authentication, and tokenization for logins and PCI and DSS compliant servers.
Final Verdict: Is Invoice2go Worth It?
Invoice2go gets a lot of things right. It’s incredibly easy to use, and the mobile offerings are impressive. Amazing invoice customization capabilities, great invoice templates, and good customer support are also highlights of the software. Additional features like project management, appointments, and a free bank account further contribute to our overall rating of 3.8 out of 5.
However, the software has some serious drawbacks. There are no live bank feeds, which almost every invoicing software offers, and recurring invoices are available only with the most expensive plan. And while two plans seem extremely affordable on the surface, the limitations of these plans won’t work for many small businesses. Instead, most small businesses that send more than five invoices per month will have to upgrade to the Premium plan.
We also appreciate that Invoice2go offers a free trial. However, you do have to enter credit card information — a requirement you won’t find with most invoicing software. Besides that, glitches during this review made it difficult to even sign up for the trial. A lack of integrations is also a drawback to keep in mind. Considering these limitations, Invoice2go can be pretty spendy compared to other, more developed invoicing solutions, especially for the price.
Despite these drawbacks, Invoice2go can be a great option for businesses that want customized invoices that can be created and sent in just minutes. We recommend signing up for the free trial to see if the software is a good fit for your business — but don’t forget to cancel your subscription to avoid charges if you go with another solution.
Content Featuring Invoice2go
Invoicing Software Review Methodology
We spend hours researching and evaluating invoicing software that we review at Merchant Maverick, placing special emphasis on key characteristics to generate our service provider ratings.
When rating invoicing software, we use a 35-point rubric that looks at pricing, ease of use, features, customer service, and user reviews. We weigh each section differently to calculate the total star rating.
- Pricing: 30% of the total star rating
- Ease Of Use: 20% of the total star rating
- Features: 30% of the total star rating
- Customer Service: 15% of the total star rating
- User Reviews: 5% of the total star rating
Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, like whether additional accounting features are available, the cost and quality of each pricing plan, the number of extra fees, and the availability of a free trial.
Learn more about how we rate invoicing software.
Erica Seppala
Editor & Senior Staff Writer at Merchant Maverick
Erica began writing on small business topics in 2008. She joined Merchant Maverick in 2018 and focuses on loans, accounting, and POS. She is a Certified ProAdvisor for QuickBooks Online and QuickBooks Payroll. She has been cited in MSN, Reader's Digest, Vox, U.S. News & World Report, and Real Simple. She is a graduate of Limestone University and resides in Greenville, South Carolina.
View Erica Seppala's professional experience on LinkedIn.
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The Merchant Maverick Seal of Approval 🏆
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Invoice2go
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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Invoice2go for yourself.
The Merchant Maverick Seal of Approval 🏆
|
Invoice2go
|
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Invoice2go for yourself.
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