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Join For FreeInvoice Ninja Review
Although it can't replace actual accounting software, Invoice Ninja is a great option for small business owners who need a quick and simple invoicing tool.
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WRITTEN & RESEARCHED BY
Editor & Senior Staff Writer
Last updated onUpdated
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REVIEWED BY
Managing Editor
Our content reflects the editorial opinions of our experts. While our site makes money through referral partnerships, we only partner with companies that meet our standards for quality, as outlined in our independent rating and scoring system.
Invoice Ninja
| Total Rating | 4.6 |
|---|---|
| Pricing4.5 | |
| Ease Of Use4.5 | |
| Features4.5 | |
| Customer Service4.8 | |
| User Reviews4.8 | |
Invoice Limits
UnlimitedPricing
$0-$96+/monthBusiness Size
Small to mid-sized businessesInvoice Ninja At A Glance
- Invoice Ninja offers free and paid plans with strong features at competitive prices
- Invoice Ninja is easy to use and boasts a customizable interface
- Up to 11 templates are available to help you create professional invoices for your clients
Pros
- Easy to use
- Numerous payment gateway integrations
- Attractive invoice templates
- Free plan
Cons
- Limited reports
- Limitations on free plan
Table of Contents
What is Invoice Ninja?
Invoice Ninja is small business software that simplifies invoicing. The software has strong invoicing features, supports multiple payment gateways, and even has a free (but limited) plan.
Since our last review, Invoice Ninja made a lot of changes. While it previously boasted an open-source, free solution, there’s now a cloud-based free plan that doesn’t require self-hosting. Additional paid plans have also been added. One downside is that pricing has increased since our last review but still remains competitive.
The software has a user-friendly UI and is loaded with great features (although some are only available on a paid plan). In addition to invoicing, Invoice Ninja also offers project management, time tracking, quotes, and more.
Invoice Ninja Pricing
| Pricing4.5 |
|---|
| Software Plans 5.0 |
| Pricing Transparency 5.0 |
| Pricing Customization 2.5 |
Invoice Ninja offers four pricing plans, including a free plan and one that requires a custom quote. There are no add-ons, which did lower our score to 4.5/5 for pricing.
| Invoice Ninja Plans | Price | When To Use |
|---|---|---|
| Free | $0/month | If you need basic invoicing for up to 20 clients |
| Ninja Pro | $12/month | If you need automations and invoicing for unlimited clients |
| Enterprise | $16-$96/month | If you need invoicing software for multiple users |
| Premium Business+ | Custom pricing | If you want invoicing software with priority support, data migration, and custom design support |
Invoice Ninja plans can be purchased on a month-to-month basis, although you’ll receive two free months if you purchase an annual plan upfront.
A 14-day free trial is available to test out Invoice Ninja’s paid plans, or you can get hands-on with the software by signing up for the forever free plan.
Free Plan
Invoice Ninja’s Free plan costs $0/month and includes:
- Unlimited invoices for up to 20 clients
- Recurring invoices
- Auto-billing
- Invoice tracking
- Project management
- Time tracking
- Expense tracking
- Online payments
- Four invoice templates
- Inventory management
- Custom tax settings
- Client portal
- Accept deposits
- Partial payments
- Automatic currency conversions
Pro Plan
Invoice Ninja’s Ninja Pro plan costs $12/month and includes everything in the Free plan, plus:
- Unlimited clients
- 11 templates
- Custom invoices
- Removal of Invoice Ninja branding
- Branded URL
- API
- Reports
- Custom email templates
- Auto-reminder emails
- Client group settings
Invoice Ninja Enterprise Plan
Invoice Ninja’s Enterprise plan costs $16-$96/month and includes everything in the Ninja Pro, plus:
- Additional account users
- Access permissions
- Branded client portal
- Attachments for emails and client portal
The pricing for this plan is based on the number of users you have, with up to 50 users supported.
Premium Business+
Invoice Ninja’s Premium Business+ plan is custom priced and includes everything in the Enterprise plan, plus:
- Priority support
- Custom invoice design support
- Feature request priority
- Data migration
- White-glove service
Is Invoice Ninja Easy To Use?
| Ease Of Use4.5 |
|---|
| Initial Setup 4.0 |
| Software Reliability 5.0 |
| Everyday Use 5.0 |
| Integrations 3.0 |
Invoice Ninja is well-organized and easy to navigate. The UI is simple and clean, and everything is nicely organized, making it easy for users of all skill levels. However, if you encounter any issues, the customer service team is quick to respond.
Invoice Ninja is highly customizable, so you can set your preferences and use the software in a way that’s most convenient for your business.
Invoice Ninja has 20+ integrations, including popular payment gateways and a Zapier integration, which allows you to connect to 1,000+ software programs and apps. API is available for developers.
Overall, users will find Invoice Ninja easy (and even enjoyable) to learn and use, earning it a 4.5/5 score for ease of use.
Invoice Ninja Features
| Features4.5 |
|---|
| Invoicing Basics 5.0 |
| Invoice Automations 5.0 |
| Inventory 3.0 |
| Currency & Languages 5.0 |
| Time Tracking 5.0 |
| Reporting 3.0 |
| Accounting & Bookkeeping 4.0 |
Invoice Ninja covers most features expected from invoicing software and even goes above and beyond the call of duty with a few unique touches. Inventory and reporting are a bit lacking, though, which lowered our score to a solid 4.5/5 for features.
| Invoice Ninja Features | Availability |
|---|---|
| Customizable Invoices | |
| Estimates | |
| Client Portal | |
| Contact Management | |
| Expense Tracking | |
| Multilingual Invoicing | |
| Invoice Scheduling | |
| Automatic Invoice Reminders | |
| Inventory | |
| Time Tracking | |
| Project Management | |
| Sales Tax Support | |
| Payment Gateway Integrations | |
| Number Of Reports | 15+ |
Here are the main features the software has to offer. (Note that not all features are available on all plans.)
Dashboard
Invoice Ninja features a well-organized dashboard that provides information about recent payments, recent activity, a financial overview, outstanding invoices, payments, expenses, and more.
Invoicing & Estimates
Invoice Ninja offers plenty of great invoicing features. Standout features include:
- Up to 11 invoice templates
- Customizable templates that allow you to change fonts, colors, data fields, and logos
- Live PDF to view changes in real-time
- Recurring invoices
- Invoice reminders
- Bulk invoicing
- Add late fees
- Notifications when invoices are viewed
- Invoice dashboard
- Add attachments to invoices
- Quotes
- Convert quotes to invoices
- Supports 95+ currencies
- Supports 30+ languages
Contact Management
Users of all plans can manage customers and vendors in Invoice Ninja. With this software, you can:
- Record basic contact information
- Add ID numbers and VAT numbers
- Set default payment terms
- Set default languages
- Add notes
- Create purchase orders
- Import or manually add expenses
- Set expense categories to manage and organize expenses
- Set recurring expenses
- Mark expenses as billable
Project Management
Invoice Ninja offers a good project management feature that allows you to:
- Create projects
- Add project names, descriptions, budgeted hours, and due dates
- Create tasks
- Organize tasks with Kanban boards
- Manually enter time
- Track time using the built-in timer
- Attach time to a project or task
Invoice Ninja Customer Service
| Customer Service4.8 |
|---|
| Personal Support 4.8 |
| Self-Service 4.8 |
Invoice Ninja boasts impressive customer service response times, with most emails being addressed in minutes. There are other ways of getting support, too, although customer service by phone is not available.
Plenty of support resources, fast responses, and knowledgeable reps all contributed to our customer service rating of 4.8/5.
| Invoice Ninja Customer Service | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Here are all of the ways Invoice Ninja supports its users:
- Support forms
- Knowledgebase
- In-software support, including quick access to the support form, community forum, user guide, and more
- Detailed user guide that explains the basics of the software
- Community forum
- Discord
- Slack
- FAQs
- Social media profiles on YouTube, X/Twitter, Facebook, and LinkedIn
- Company blog with invoicing tricks, business tips, and more
User Reviews
| User Reviews4.8 |
|---|
| User Feedback 5.0 |
| Review Site Aggregate 4.6 |
Invoice Ninja’s reviews are mostly positive. The software scores a rating of 4.8/5 (based on 160+ reviews) on GetApp, 4.7/5 (based on 160+ reviews) on Software Advice, and 4.3/5 (based on 20+ reviews) on G2. Based on the quality and quantity of reviews, we gave Invoice Ninja our own score of 4.8/5.
Negative Invoice Ninja Reviews & Complaints
Invoice Ninja’s reviews are predominantly positive. Users seem to have very few complaints, and the issues they do have are often minor. Here are the occasional recurring complaints about Invoice Ninja:
- No phone support
- Limited reporting (and no reports on the free plan)
- Lack of invoice customizations on the free plan (although there are strong invoice customizations available with the paid plans)
Positive Invoice Ninja Reviews
These are some of the recurring things customers appreciate about the software:
- Great customer service
- Strong mobile apps
- Easy to use
- Affordable pricing
Is Invoice Ninja Secure?
Invoice Ninja does not have a lot of security information on its site, which is sometimes a red flag. However, the company will tell you about its specific security measures if you email them, and it is transparent about being PCI compliant.
Invoice Ninja uses 256-bit SSL encryption and HA servers. Data is backed up every six hours. To learn more about Invoice Ninja’s security, contact the company for details.
The Final Verdict: Is Invoice Ninja Worth It?
| Invoice Ninja Review Summary | |
|---|---|
| Pricing Range | $0-$96+/month |
| Choose If You Need |
|
Invoice Ninja brings a lot to the table with its customizable invoices, strong automations, ample payment gateways, and solid customer support. It also has a free plan, although some businesses will want to bypass the limitations of this plan and invest a low monthly fee for a paid plan.
Since our last review, Invoice Ninja has really stepped up its game, providing a free cloud-based option to replace the clunkier, harder-to-implement, open-source software of the past.
Invoice Ninja isn’t perfect. Aside from the aforementioned limitations of the free plan, some features — such as time tracking and reporting — could be improved. Still, these minor flaws shouldn’t be a dealbreaker for most small to mid-sized businesses, which ultimately led to our overall rating of 4.6 out of 5 stars.
Still unsure about Invoice Ninja? Give it a try by signing up for a free account or a free trial of one of its paid plans.
Content Featuring Invoice Ninja
Invoicing Software Review Methodology
We spend hours researching and evaluating invoicing software that we review at Merchant Maverick, placing special emphasis on key characteristics to generate our service provider ratings.
When rating invoicing software, we use a 35-point rubric that looks at pricing, ease of use, features, customer service, and user reviews. We weigh each section differently to calculate the total star rating.
- Pricing: 30% of the total star rating
- Ease Of Use: 20% of the total star rating
- Features: 30% of the total star rating
- Customer Service: 15% of the total star rating
- User Reviews: 5% of the total star rating
Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, like whether additional accounting features are available, the cost and quality of each pricing plan, the number of extra fees, and the availability of a free trial.
Learn more about how we rate invoicing software.
Erica Seppala
Editor & Senior Staff Writer at Merchant Maverick
Erica began writing on small business topics in 2008. She joined Merchant Maverick in 2018 and focuses on loans, accounting, and POS. She is a Certified ProAdvisor for QuickBooks Online and QuickBooks Payroll. She has been cited in MSN, Reader's Digest, Vox, U.S. News & World Report, and Real Simple. She is a graduate of Limestone University and resides in Greenville, South Carolina.
View Erica Seppala's professional experience on LinkedIn.
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The Merchant Maverick Seal of Approval 🏆
Invoice Ninja |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Invoice Ninja for yourself.
The Merchant Maverick Seal of Approval 🏆
Invoice Ninja |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Invoice Ninja for yourself.
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