BILL Review (Formerly Bill.com)

Pros

• Excellent mobile apps
• Numerous accounting integrations
• Suitable for larger businesses
• Ample reports

Cons

• Expensive monthly cost
• Poor customer support
• Limited invoicing features

BILL (formerly known as Bill.com) is an accounts payable and receivable solution for mid-to-large-sized businesses. While the software combines accounts payable and accounts receivable solutions, BILL offers limited accounts receivable tools and very basic invoicing features.

BILL is meant to supplement accounting software rather than replace it.

BILL Pricing

BILL has four pricing tiers that range from $29-$79+/month per user. 

In the past, BILL had a more complicated plan structure that allowed users to choose between managing accounts payable or accounts receivable. However, all plans now come with both options, making pricing less confusing and ultimately giving users more bang for their buck.

While we do appreciate that users no longer have to choose between accounts payable or accounts receivable, we find that BILL’s pricing is a little steep, especially for businesses that are looking for a simple and affordable invoicing solution. At this pricing point, users can easily sign up for full accounting software, which includes many of the options you’ll find with BILL.

Keeping this in mind, we landed at a rating of 3/5 for pricing.

A 30-day trial is available to test out the software.

Essentials

BILL’s Essentials plan costs $29/month per user and includes:

• Unlimited invoices
• Invoice tracking
• Automatic payment reminders
• Auto-charge and auto-pay
• Receive payments
• Enter and manage bills
• Pay bills using ACH, debit cards, virtual cards, and more
• Securely connect with over 4 million vendors
• Six standard user roles
• Manually import data from QuickBooks and Xero
• API access

Team

BILL’s Team plan costs $55/month per user and includes everything in the Essentials plan, plus:

• Cash flow forecasting for QuickBooks Online users
• Automatic two-way integration with QuickBooks and Xero
• Custom user roles

Corporate

The Corporate plan costs $79/month per user and includes everything in the Team plan, plus:

• Custom approval policies
• Discounts for approver-only users
• Single sign-on
• Multi-entity, multi-location accounting

Enterprise

BILL’s Enterprise plan has custom pricing and includes everything in the Corporate plan, plus:

• Integrations with QuickBooks Enterprise, Sage Intacct, Oracle NetSuite, and Microsoft Dynamics
• Dual control
• Premium phone support

BILL also allows companies and individuals to receive ePayments through the company’s network without the need for a subscription. This service is free of charge but extremely limited from an accounts receivable perspective.

Extra Costs & Fees

BILL’s extra costs and fees are typically small and accrued on a per-payment or transaction basis. For example, receiving and sending payments via ACH costs $0.49/transaction. These fees can add up quickly if your business receives or sends out a high volume of payments this way.

If your business sends out a high volume of transactions, it might be best to find a software solution that doesn’t charge a per-anything fee but instead rolls features into its monthly subscription price.

Is BILL Easy To Use?

BILL is easy to learn and use. Learning everything the software is capable of can still be a bit confusing at times, but there is a to-do list and a walkthrough to help you get started.

As cloud-based software, BILL is compatible with nearly any device so long as you have an internet connection. Up-to-date browsers are recommended. Mobile apps are available for Apple and Android devices.

BILL offers 10+ integrations. Most integrations are with popular accounting software including QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, and NetSuite. BILL also integrates with Hubdoc, Earth Class Mail, Tallie, and Tax1099.com. However, not every integration is available on every plan.

API is available for developers.

While not the easiest software we’ve used, it doesn’t take long to figure out the basics. Overall, we give BILL a rating of 4.2/5 for ease of use.

BILL Features

While the software’s invoicing features aren’t as developed as many of the programs we review, BILL still offers a good number of features, and the payment features are worth looking into.

Feature availability varies by plan. Unfortunately, none of the plans offer time tracking, or project management — features we traditionally see with invoicing software. It is these missing features — and a lack of key invoicing automations — that contributed to our features rating of 2.4/5.

BILL Customer Service

As far as customer support options, BILL does a pretty good job, although there are a few areas that could see improvements.

You can request a call back through the Virtual Assistant, or you can utilize the live chat option, which is available from 5 AM to 9 PM Monday through Friday and 6 AM to 3 PM on Saturday and Sunday.

If you’d prefer to go the DIY route, you can access the extensive knowledge base to find answers and how-tos for everything from setting up your account to integrating other applications.

While the self-help resources are great, users of the service are divided when it comes to getting helped by a customer service rep. While some users had great experiences, others were unsatisfied with the quality of service received.

Ultimately, we took all of these factors into consideration when giving BILL a customer service rating of 4/5.

BILL Reviews

BILL gets mixed reviews which mostly lean toward positive. The software earns a score of 3.1/5 (based on 540+ reviews) on Trustpilot, a 7.6/10 (based on 300+ reviews) from TrustRadius, and 4.2/5 (based on 500+ reviews) on Software Advice.

We evaluated the quality and quantity of user reviews across the web to calculate our own rating of 3.4/5.

Negative Reviews & Complaints

• Syncing errors
• Expensive
• Poor customer support

Positive Reviews & Testimonials

• Saves time
• Easy to use
• Accounting software integrations
• Paperless

Is BILL Secure?

BILL is PCI DSS compliant and uses encryption, intrusion detection, and firewalls. Physical security measures include 24/7/365 guards and video surveillance with controlled entrances that admit authorized personnel only. The company also uses redundant servers and stores multiple data backups in two secure facilities.

Here’s a breakdown of BILL’s security features:

• Transport Layer Security (TLS)
• Two-factor authentication
• Data encryption
• Physical security features
• Financial compliance protections

The Final Verdict: Is BILL Worth It?

Compared to other invoicing software solutions on the market, BILL falls a bit short. The lack of invoice customizations — as well as no time tracking, inventory management, and project management — means this software isn’t going to be a good fit for just any business. Overall, it gets a rating of 3.3/5.

Because of this, we do not recommend that you use BILL solely as an invoicing tool. If you need accounts payable software, we highly recommend BILL. The software is also ideal if you want a combined accounts payable and receivable solution that integrates directly with your accounting software.

BILL succeeds at automating the bill-paying process, providing users with an electronic audit trail, eliminating the clutter and worry that comes with mailing checks, and more. The bill approval feature is well-developed, and the integrations with accounting software are a huge plus. Customer support could stand improvement, but the pros outweigh the cons where managing payments is concerned.

While the software can be expensive for small businesses (especially for businesses with multiple users), odds are the time saved on managing and paying bills makes the cost come out in the wash. Take BILL’s 30-day free trial out for a spin to see if this software is right for your business.

Invoicing Software Review Methodology

We spend hours researching and evaluating invoicing software that we review at Merchant Maverick, placing special emphasis on key characteristics to generate our service provider ratings.

When rating invoicing software, we use a 35-point rubric that looks at pricing, ease of use, features, customer service, and user reviews. We weigh each section differently to calculate the total star rating. 

• Pricing: 30% of the total star rating
• Ease Of Use: 20% of the total star rating
• Features: 30% of the total star rating
• Customer Service: 15% of the total star rating
• User Reviews: 5% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, like whether additional accounting features are available, the cost and quality of each pricing plan, the number of extra fees, and the availability of a free trial. 

Learn more about how we rate invoicing software.

The Merchant Maverick Seal of Approval 🏆

BILL	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see BILL for yourself.

The Merchant Maverick Seal of Approval 🏆

BILL	Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see BILL for yourself.