Small Business Blog Posts | Page 4

Voice over Internet Protocol (or simply, VoIP) technology has been revolutionary for businesses of all sizes across all industries. VoIP offers unparalleled scalability and flexibility, making these modern phone system ideal for businesses that have customers located around the globe.

VoIP doesn’t just simplify workflows and processes within your business. It can also help you improve the service you provide to your customers. Here are seven ways that VoIP phone systems can help your business improve customer service.

VoIP business phone systems have a lot going for them: great features, reliable service, competitive prices, and integrations with third-party tools and software.

Interactive voice response (IVR) is an automated feature of business phone systems that allows callers to interact with a recorded menu using their keypad or voice.

There are lots of great benefits of VoIP phone service: clear phone calls, connecting to your computer or smartphone, competitive pricing … and environmental benefits? VoIP offers more than just good phone service. It can also help you feel better about making a positive impact and reducing your carbon footprint.

The tools you’ll have access to vary by factors such as your VoIP provider’s offerings, the plan you select, and any add-ons you pay an additional fee to use. The best VoIP providers offer multiple pricing plans with advanced UC features (or add-ons) that simplify communications across businesses of all sizes.

Whether you have remote employees now or you plan to in the future, you have to think about the logistics of a remote workforce. Fortunately, a modern VoIP business phone system can help you navigate some of the challenges that comes with remote work.

There are three ways to start a call center for your business. You can set up an in-house call center, outsource your call center, or start a remote center.

Modern technology has made it easier and more affordable than ever to have a call center to field incoming and outgoing calls for your business. In this post, we’re going to look at what a call center is, what duties call center agents can tackle, and how you can get started with a call center for your business. 

If you want to ditch your outdated system altogether or need a new one, you can sign up with a VoIP provider. Many VoIP providers don’t require a separate SIP trunk — allowing you to access great features and reliable service all on one affordable monthly phone bill.