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What Is A Toll-Free Number?

Toll free numbers are a great way for customers to get in touch, but they're not worth the expense for every business. Find out what a toll-free number is and why your business should (or shouldn't) have one.

    Erica Seppala
  • Last updated onUpdated

  • Shelbi Wescott
  • REVIEWED BY

    Shelbi Wescott

    Managing Editor

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Key Takeaways
  1. Toll free numbers allow landline callers outside of a business's local area to get in touch without paying long-distance rates.
  2. Toll-free numbers can be used for marketing, to establish trustworthiness, and to connect with customers from outside of a business's city or state.
  3. While toll free numbers are available at low rates, the number of inbound and outbound calls can drive up monthly costs.
Erica Seppala

Erica Seppala

Editor & Senior Staff Writer at Merchant Maverick
Erica began writing on small business topics in 2008. She joined Merchant Maverick in 2018 and focuses on loans, accounting, and POS. She is a Certified ProAdvisor for QuickBooks Online and QuickBooks Payroll. She has been cited in MSN, Reader's Digest, Vox, U.S. News & World Report, and Real Simple. She is a graduate of Limestone University and resides in Greenville, South Carolina.
Erica Seppala
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