ERC Pros Review

Pros

• Experienced team of CPAs & attorneys
• Focus on tax compliance
• Free analysis

Cons

• Nontransparent pricing
• Limited information about the refund process
• No additional tax services

What Is ERC Pros?

ERC Pros is a company that helps businesses across the nation claim the Employee Retention Credit (ERC). ERC Pros is a compliance-focused business made up of CPAs and attorneys that help eligible business owners through the complicated ERC process.

For a fee, businesses will have the assistance of ERC Pros while qualifying, filing, and claiming their ERC refunds from the Internal Revenue Service. For small businesses that are struggling with understanding how to apply for the ERC or how to calculate their ERC refund, there are many companies out there that can assist with the process from start to finish.

While ERC Pros discloses very little information about fees and the claim process upfront, potential clients can sign up for a free analysis to learn more with no obligation to move forward.

ERC Pros Services

ERC Pros specialize in one thing: ERC claims. ERC Pros helps business owners across a variety of industries calculate, file, and claim their ERC refunds retroactively. ERC Pros has an experienced team with tax and legal expertise to help its clients claim funds owed to them while remaining compliant with complicated tax codes.

ERC Pros does not offer additional tax credit services or financial services such as bookkeeping or accounting. If you’re looking for additional ERC services like audit protection and bookkeeping, check out Omega Accounting Solutions instead.

ERC Pros Fees

Unfortunately, ERC Pros does not disclose its fees upfront. However, the company does offer a free analysis to see if you’re eligible and to provide you with a preliminary ERC amount. If you decide to move forward with the service, you can discuss fees associated with claiming your ERC.

There are also no user reviews that indicate whether fees are competitive. This lack of transparency largely contributed to the low rating we gave ERC Pros in this area.

Looking for a more transparent ERC provider? Innovation Refunds and Lendio both offer competitive, transparent ERC pricing so you can know exactly how much to expect to pay for processing your ERC credit.

ERC Pros Features

ERC Pros has a few features that make it stand out among the many ERC filing companies that have popped up in recent months. However, it does lack some features (like ERC advances, audit protection, and additional tax services) which lowered the rating we gave to the company.

Notable features include:

• Experienced Team: ERC Pros has an experienced team that includes CPAs and attorneys.
• Focus On Compliance: The tax code for claiming ERC is lengthy and confusing. Fortunately, ERC Pros’ knowledgeable team is well-versed in tax law and helps its clients remain compliant while claiming ERC.
• ERC Calculator: ERC Pros features an ERC calculator on its website. While this calculator is pretty basic, it does give you an idea of the refund you could potentially receive.
• Free Analysis: ERC Pros offers a no-obligation, free analysis to help you determine if you qualify for the ERC.

ERC Pros ERC Refund Process

ERC Pros makes it easy to claim your tax credit while also working efficiently to get your claim to the IRS — both factors that contributed to our high score. ERC Pros has a five-step process to claim your ERC refund. Throughout the process, you’ll work with ERC Pros’ in-house CPAs. The process starts with a free analysis to determine if you qualify for the tax credit.

Next, you’ll be provided with a preliminary ERC amount. The experts at ERC Pros will then work with you to substantiate your ERC with the IRS. After the calculations have been performed, ERC Pros will finalize the credit amount and will prepare and file the amended returns for the IRS. Finally, the team will continue to work with the IRS until you receive your tax credit.

While ERC Pros does provide a basic overview of the ERC refund process, it doesn’t publically disclose as much information as some of its competitors. However, current and past client reviews tend to indicate that ERC Pros is pretty efficient in navigating the complicated ERC refund process.

Based on general timelines for similar services, you should expect the process from analysis to filing your amended returns to take at least a couple of weeks. Once your forms are filed, the IRS has given a timeline of at least 20 weeks to process your return and issue a refund check.

Looking for faster ERC funds? Find out if an ERC loan is right for your business.

ERC Pros Customer Service

ERC Pros offers a few ways to get in touch. This includes email support, a live chat option on the website, and by phone. The quality of customer service is good overall, with many current and past clients stating that the staff is friendly, knowledgeable, and ready to answer all questions.

However, there have been a few complaints surrounding customer service. More specifically, it has been difficult for some clients to reach someone by phone. The ERC Pros website also lacks a lot of information and resources that would be helpful to current and prospective clients, such as a knowledgebase, social media, or other self-service support options. These factors lowered our rating for ERC Pros’ customer service.

ERC Pros Reviews

ERC Pros’ user reviews are mostly favorable, which we took into account with our ratings. ERC Pros holds a rating of 3.2/5 stars on Google with over 85 reviews. The company is accredited by the BBB, where it holds a B+ rating.

ERC Pros Complaints

While the majority of ERC Pros reviews are positive, there are a handful of complaints. The company has two complaints through the BBB but has been responsive, and both complaints have been resolved. The most common issues that negative reviews had with ERC Pros include:

• Difficulties reaching the company by phone
• Spam & robocalls
• Poor communication

Complaints About ERC Pros Phone Calls

One of the primary complaints from small business owners is that they are receiving too many phone calls from ERC Pros. In addition to phone calls, some users are also receiving emails, mailers, and text messages from the company, even if they’ve never heard of ERC Pros or expressed interest in ERC services.

If you’re receiving unwanted communications, the best course of action is to contact ERC Pros directly. This can be done by emailing [email protected] or calling (877) 901-1066.

Some complaints online claim that ERC Pros calls continued despite contacting the company. If you continue to receive communications after contacting ERC Pros, you can:

• Register your phone number on the National Do Not Call Registry
• Block all phone numbers associated with ERC Pros
• Blacklist ERC Pros email
• Reply to texts with the word “STOP”

And don’t forget to be cautious about any call, text, email, or mailer you receive about claiming the ERC. Unfortunately, there are plenty of ERC program scams, so if you receive unsolicited communications, do your research and proceed with caution. You can start by checking out our post about how to avoid ERC scams.

Positive ERC Pros Reviews

While some reviewers had complaints about ERC Pros, the majority of client reviews were positive. Here is what clients like the most about ERC Pros:

• Focus on compliance
• Knowledgable team of CPAs & tax attorneys
• Good customer support

Is ERC Pros Worth It?

ERC Pros offers compliance-focused ERC processing for businesses of all sizes. The experienced team of tax and legal experts, a simple refund process, an overall positive public reputation, and a free analysis to determine eligibility are benefits you’ll find with ERC Pros. Customer service also seems to be pretty good, although there are a handful of complaints about reaching the company by phone.

Unfortunately, ERC Pros does fall a little short of its competitors like ERC Specialists and Omega Accounting Solutions in some areas. It doesn’t disclose fees or whether fees are paid upfront or when the refund is issued. It provides just a general overview of its process. And while it does have a basic ERC calculator, it lacks a lot of the resources you’d find with other ERC filing companies — even things as basic as a knowledge base and FAQs. ERC Pros also doesn’t offer additional tax or financial services.

Since ERC Pros offers a free analysis, it wouldn’t hurt to check out what the company has to offer when shopping around for the best rates and service. However, businesses that want more information without having to disclose any personal information or that need additional services may want to look for another one of the best ERC companies that better fits their needs.

ERC Pros FAQs

ERC Company Review Methodology

We spend hours researching and evaluating each ERC company that we review at Merchant Maverick, placing special emphasis on key characteristics to generate our service provider ratings.

When rating ERC companies, we use a 22-point rubric that looks at fees, features, refund process and timeline, customer service, and user reviews. We weigh each section differently to calculate the total star rating.

• Fees: 20% of the total star rating
• Features: 30% of the total star rating
• Refund Process & Timeline: 35% of the total star rating
• Customer Service: 5% of the total star rating
• User Reviews: 10% of the total star rating

Each section is further broken down into granular, weighted subsections, in which we look at specific attributes, like whether reduced fees are available for upfront payments, the availability of ERC loans and advances, audit protection, and no-cost ERC consultations.

Learn more about how we rate ERC providers.