Wix POS Review

Pros

• Good for multichannel selling
• Predictable flat-rate pricing
• Inexpensive hardware
• Built-in Wix eCommerce integration

Cons

• Currently only available to US & Canadian Wix eComm merchants
• No free trial
• Limited integrations

Overview

Wix POS is an all-in-one POS offering that allows Wix eCommerce users to accept retail store and mobile payments. Over the years, this popular and easy-to-use website builder has become a favorite for business website hosting and online stores. Now Wix has teamed up with Stripe and HP to offer a mobile, online-integrated POS system. But how can Wix point of sale compete with the best small business POS systems?

With its attractive mobile POS hardware, flat-rate processing, and built-in eCommerce, Wix is a noteworthy point of sale solution for retailers who also do eCommerce. However, at this time, the POS is only available to select Wix users. Specifically, you will need to be a US- or Canada-based Wix merchant and be verified for a Wix Payments POS account.

Keep reading this Wix POS review to learn more about Wix’s new retail POS system and whether it could be a good choice for your small business.

Wix POS Pricing

Wix doesn’t list its monthly pricing fees for POS online but it does bundle them with their equipment costs. You will have to talk to a rep to figure out exactly how much you will end up paying.

You will also need a Wix Premium account to accept payments using Wix (either online or in-person). Wix Premium business plan options include the following and range in price from $17 - $159/month.

• Lite (Get The Basics)
• Core (Engage Your Audience)
• Business (Grow Your Brand)
• Business Elite (Scale Your Business)

The affordability of the Retail Lite plan positively impacted our pricing score for this system. However, you can’t source your own hardware to use with Wix POS or negotiate your payment processing fees, and these factors negatively impacted our total pricing score.

Wix POS Is Best Suited For …

• Online retailers who want to start selling in-person
• Existing Wix users who need a POS for their brick-and-mortar store
• Small-volume retail businesses who want to use Wix to sell online

Wix POS Features

Wix POS is a retail POS solution for a traditional storefront as well as a mobile POS for on-the-go selling. The mobile POS app can also be used for selling event tickets and services, in addition to retail items. The exact feature set will depend on whether you’re using Wix Retail POS or Wix Mobile POS.

Overall, we rate Wix POS above average in the area of features, thanks to its solid list of multichannel retail selling functions. However, Wix is still missing a few key features, such as store credit and purchase ordering.

Here are some of Wix’s core POS features:

• In-Person Retail: Take payments, apply discounts and custom charges, and issue refunds.
• Mobile Retail: Sell your wares on the go at pop-ups, markets, events, etc.
• Employee Management: Set employee roles and permissions for yourself and two staff members (paid Retail Pro plan allows more staff and also includes employee time tracking).

• Catalog Management: Manage and edit your entire product catalog across all sales channels.
• Mobile Services: Accept in-person payments for sessions, appointments, classes, and more.
• Mobile Ticket Sales: Sell event tickets at the door using the mobile POS.
• Mobile Invoicing: Create and send invoices for mobile POS sales.

• Sales Analytics: Access overview of all payments and payouts and from your dashboard.
• Favorites Screen: Create a favorites list of your most popular products and most commonly used discounts.
• Customer Management: Save customer information and purchase history by adding them to the system at checkout.

Retail Pro features include the following:

• More staff members
• Customer exchanges
• Staff time tracking
• Loyalty program
• Alternative payments, including Venmo and gift cards

Wix POS also connects with the Wix features you have installed on your Wix website, which can include Wix Bookings to take appointments, Wix Events to manage online ticket sales, or Wix Stores to sell retail products online. For example, you can use Wix to sell tickets to a conference online and at the door. Or you can use Wix to book appointments and then collect payment for the appointments in person.

Although Wix POS isn’t the most advanced retail POS available in terms of features, the system’s major draw is that it syncs with your Wix business website, making this POS a strong contender for businesses that already use the Wix platform.

Wix POS Integrations & Add-Ons

Wix has numerous software integrations for eCommerce websites, including QuickBooks, PayPal, Mailchimp, Eventbrite, and others.

However, it’s not clear which, if any, of these programs will integrate directly with the Wix POS. The only third-party Wix POS integration options mentioned on Wix’s website are these two mobile processors:

• Square
• SumUp

Some outside companies say they can integrate Wix with various popular POS systems for a fee. Some of those POS integration options may include systems such as Lightspeed Retail, Clover, and ERPLY. As mentioned previously, outside POS companies/payments processors will not work with Wix POS; they’ll just transfer over your Wix eCommerce sales data to your POS dashboard.

As for in-house add-ons, Wix Retail POS integrates with:

• Wix Stores

Wix Mobile POS integrates with:

• Wix Stores
• Wix Events
• Wix Bookings

Though there don’t seem to be many (if any) third-party integrations that work with the Wix POS system, Wix’s in-house add-ons are useful if you already use Wix for eCommerce, events, or bookings.

Ease Of Use

Wix has earned a high Ease of Use score from us for its Retail POS software.

Wix is known for its excellent ease of use when it comes to its website builder. The UI of the POS is very similar to that of a Wix Stores website.

As far as setting up your Wix POS account, the steps are quite simple (see “Getting Started With WIX POS” section below).

Customer Service & Support

We rated Wix’s customer support slightly above average, but the company lost some points since there is not a separate support channel for Wix POS and phone support is limited.

You can contact Wix support by submitting a web ticket or requesting a callback. Wix does not have a separate support website that’s specific to POS, so you’ll have to start at the main wix.com/contact page to place your callback request. For callbacks in English, the support hours are 24/7. Unfortunately, it’s not possible to call Wix and speak to a live person immediately. Wix also has a support presence on Facebook and X (@WixHelp) and an online help center for self-service.

Our own experience with Wix’s customer support has been positive.

Payment Processing With Wix POS

Wix POS uses its own in-house payment processing solution, Wix Payments. Using Wix Payments, you can accept all leading debit and credit cards, including chip, magstripe, and contactless NFC cards, as well as digital wallets, such as Apple Pay and Google Pay.

Wix Payments payment processing fees are as follows:

• 2.6% for in-person transactions
• 2.9% + $0.30 for online transactions

Wix Payments does not charge a chargeback fee or other miscellaneous fees that traditional merchant services providers charge.

Wix eCommerce users can also integrate with Square as their mobile processor to take in-person payments. However, you can only use Square as your processor if you use Square POS instead of Wix Retail POS or Wix Mobile POS. For comparison, Square charges 2.6% + $0.10 for in-person transactions.

Some international merchants can integrate the SumUp mobile POS with their Wix eCommerce website to process in-person payments, but as with Square, you won’t be able to use Wix POS with SumUp. Also, this integration is not available in the US.

Wix Contract & Commitment

Wix POS does not require an annual contract and the WIX Premium eCommerce plans required to use the POS offer true month-to-month pricing (though you can subscribe annually for a discount). However, the fact that you are buying hardware specifically made for this POS system—rather than generic iPad POS hardware that can be used with multiple POS systems—entails a financial commitment.

What To Watch Out For

Wix Payments, the payment processor for Wix POS, is a third-party payment processor, which is not the same thing as a dedicated merchant account. You will have less account stability with a third-party processor than you would with your own merchant account (see “Issues With Wix Payments” in the next section), and Wix Payments’ flat-rate processing fees will likely come out to be higher than what you’d pay with a merchant account with interchange-plus pricing.

Larger businesses and businesses with high transaction volumes would likely be better served by a merchant account.

Wix POS Reviews

Because Wix POS is a newer offering, there aren’t many Wix POS reviews to speak of, apart from a few customer testimonials on Wix’s website and some reviews posted by software review websites (which skew positive). There are, however, a lot of reviews for Wix in general, some of which may be relevant to Wix POS users.

Overall, we rated Wix higher than average in the area of user reviews, but their score is far from perfect; Wix POS users and reviews praise the software’s ease in processing user payments but say it is lacking in terms of advanced retail POS features.

Negative Wix POS Reviews & Complaints

Some common complaints about Wix include:

• Hard-To-Reach Customer Service: Many Wix reviewers say that customer service is hard to reach when there’s a problem and that it’s especially difficult to get a live person on the phone. Wix has issued generic responses to these complaints on review websites, stating:

Our support team is still here for you with the live chat on facebook and twitter. As well, you can request a callback with one of our Customer Care experts.

• Issues With Wix Payments: Some Wix users report issues with online payments processed through Wix Payments, including withheld funds. Though this can be an issue with any third-party payment processor (Square and PayPal included), it’s still not a fun issue to have to deal with, especially when it’s unclear why your funds are being withheld.
• Auto-Renewals: Some Wix website owners complain that their domain plan has auto-renewed after a year and that they were not issued a refund when they requested one after they noticed the charge. There is a process to request a refund from Wix, but some customers say that their refund request was denied.

Positive Wix POS Reviews & Testimonials

Here are some positive things Wix customers have mentioned in reviews and testimonials:

• Easy To Use: Many Wix users have remarked how easy Wix’s web builder is to use, even to the so-called “computer illiterate.” Again, these accolades don’t apply to Wix POS specifically, but based on the promotional materials Wix has released, the user interface of the Wix Retail POS seems to mirror that of a Wix Stores website.
• Helpful Customer Service: While some Wix users complain about the customer service, others praise the customer service as helpful and courteous.
• Multichannel Inventory: In a customer testimonial video posted by Wix to YouTube, one Wix Retail POS user praises the POS for making it easy to manage and sync online and in-store inventories, eliminating the need to do this manually.
• Customer Management: In the same Wix POS testimonial video, a Wix user says he appreciates that the POS is “data-driven” and gives the example of how the system saves all of a customer’s purchases to their profile.

Getting Started With Wix POS

Here are the steps to get started with Wix POS:

1. Set Up Your Wix Plan: Note that it must be a Wix Premium plan with Wix Stores, Wix Events, or Wix Bookings.
2. Get Verified: Apply for a POS account with Wix Payments.
3. Buy Your Equipment: Purchase your POS hardware from the Wix Store.
4. Log In: Do this by logging in to your Wix account on the POS tablet or Wix Owner app.

After completing these steps, you’ll be ready to start selling.

Note that Wix Retail POS exclusively uses custom HP tablets, which can be purchased by a verified Wix Payments user only. These tablets come pre-installed with Wix POS software, and Stripe BBPOS Payment Terminals. You can also purchase other hardware accessories, such as cash drawers and barcode scanners, on the Wix POS website.

If you are using the mobile version of Wix POS, you can use the BBPOS reader with the Wix Owner app installed on your own iPhone or Android phone.

Alternatives To Wix POS

Shopify POS is a popular competitor in the multichannel POS space and could be a good Wix POS alternative for your business if you’re not married to the Wix eCommerce platform. Shopify POS offers more advanced retail POS features than Wix POS and also has the benefit of letting you source your own POS hardware. However, Shopify can be more expensive than Wix, depending on your monthly software plan.

Final Verdict Of Wix Point Of Sale

Wix POS is an exciting new offering for retailers or service-based businesses that already use a Wix website to sell online. Wix POS features affordable monthly pricing and competitive flat-rate processing. Being a Wix product, I have little doubt that this system would be a good bet for any existing Wix user who wants to sell in person.

Eventually, I imagine that the Wix POS will be made available to all merchants, including those who don’t already use Wix eCommerce. But for now, this retail POS isn’t easy for newcomers to access, especially since the software is locally installed on Wix’s purpose-built HP POS tablets. It isn’t even possible to test drive the mobile POS unless you are already on a paid Wix plan and have been verified for a Wix Payments account.

Want a tried and tested retail POS or mobile POS? Check out these retail POS systems.

Retail POS Review Methodology

We evaluate and test each software system that we review at Merchant Maverick, placing special emphasis on certain key software characteristics in order to generate our granular product ratings.

For retail POS software in particular, we have a 62-point rubric we use to evaluate the system in terms of its pricing, ease of use, features, and user reviews. These points are based on attributes relevant to the retail POS niche—such as the availability of features like purchase ordering, customer-facing displays, BOPIS (buy online, pick up in-store), and others.

Our rating system also takes into account attributes that are desirable for POS systems and cloud-based software in general, such as the availability of monthly pricing plans, free trials, and transparent software contracts.

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Square is an industry-leading point-of-sale and payment processing provider. Sign up for a free account and get a complimentary card reader for use with Square POS. Start For Free.